What are the responsibilities and job description for the Service Customer Care Specialist position at Basil Family Dealerships?
Service Customer Care Specialist – Automotive Service
Robert Basil Buick GMC Cadillac
Robert Basil Buick GMC Cadillac is growing—and we’re looking for a driven, people-focused Service Customer Care Specialist to join our service team. If you’re energetic, motivated, and ready to build a long-term career in the automotive industry, this is your opportunity to join a dealership that values connection, growth, and delivering exceptional customer experiences every day.
What You’ll Do:
As a Service Customer Care Specialist, you’ll be the first point of contact for our service customers - playing a key role in creating a smooth, professional, and positive experience from start to finish.
- Handle inbound and outbound calls, texts, and emails
- Schedule service appointments and follow up with customers
- Reconnect with past and inactive customers
- Support the service team through strong, consistent customer communication
- Accurately log all customer interactions in our system