What are the responsibilities and job description for the Customer Site Service Manager position at BASF?
Now hiring! Customer Site Service Manager (CSSM)
Southfield, MI
BASF Coatings, LLC is seeking a Customer Site Service Manager reporting to our Southfield, MI location (telecommuting permitted) to be responsible for providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action. Supporting the daily operation of BASF products in Customer Automotive Assembly Plants. Executing the Key Account Plan for this customer/site. Ensuring creation of value for BASF and customer.
Overseeing existing customer relationships and developing new ones. Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development. Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution. Service clients in the Austin, TX area. 5% domestic travel required. Telecommuting permitted.
Job Requirements:
QUALIFIED APPLICANTS: Apply at https://basf.jobs, Requisition Code 132719.
Create your own chemistry with you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call
you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
About Us
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongatBASF
Compensation Data
SALARY: $123,157 - $169,000
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.
Equal employment opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
Southfield, MI
BASF Coatings, LLC is seeking a Customer Site Service Manager reporting to our Southfield, MI location (telecommuting permitted) to be responsible for providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action. Supporting the daily operation of BASF products in Customer Automotive Assembly Plants. Executing the Key Account Plan for this customer/site. Ensuring creation of value for BASF and customer.
Overseeing existing customer relationships and developing new ones. Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development. Support the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution. Service clients in the Austin, TX area. 5% domestic travel required. Telecommuting permitted.
Job Requirements:
- The position requires a Bachelor’s degree in Chemical Engineering, Chemistry, or related, and five (5) years of related experience required.
- 5% domestic travel. Telecommuting permitted.
- Experience must include the following:
- Overseeing application processes, including presets’ application fluid
- Shaping air, RPMS, distances, and path’s application
- Providing solutions to paint production problems
- Supervising production lines to ensuring product quality
- Launching of workability colors (new materials)
- Evaluating and analyzing color vs. STD and global harmony, appearance, film build, dehydration of the paint and online material performance, including lab test
- Analyzing and optimizing application conditions to ensure appearance and quality product, including booth condition, heated flash condition, and oven parameters
- Reviewing material handling
- Tinting of online materials to achieve required color harmony
- Providing process improvement recommendations to customer engineering
- Follow, document, and provide feasibility analysis of customer line trials
QUALIFIED APPLICANTS: Apply at https://basf.jobs, Requisition Code 132719.
Create your own chemistry with you@BASF
At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call
you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.
Just some of the many benefits we offer include:
- Flexible work arrangements whenever possible
- Highly competitive retirement savings plan with company match and investment options
- Well-being programs that include comprehensive mental health support for you and your household family members
- Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
- Back-up child and elder care with discount programs for families of all ages and stages
- Mentoring and career development opportunities that allow you to share, learn, and thrive
- Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
- Employee crisis support for when the unexpected happens
- Access to our BASF wine cellar, employee discounts, and much more!
About Us
As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!
At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.
Belong to Something Bigger. #belongatBASF
Compensation Data
SALARY: $123,157 - $169,000
Privacy statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.
Equal employment opportunities
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.
Salary : $123,157 - $169,000