What are the responsibilities and job description for the IT Support position at Base Power Company?
About Base
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About The Role
We are looking for a motivated, customer focused and technically minded person to join the Base team. This role is key to ensuring our employees have the technical support they need to do their best work every day.
As the first point of contact for technical issues, you’ll represent Base with professionalism and patience while helping colleagues resolve hardware, software, and system-related issues. You’ll troubleshoot problems, escalate when needed, and make sure users feel supported and confident to do their own job.
This role will also give you the opportunity to collaborate closely with all teams throughout Base. As a fast moving company, there will be many opportunities for advancement within the team and company overall.
What You’ll Do
Our Values
Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time.
About The Role
We are looking for a motivated, customer focused and technically minded person to join the Base team. This role is key to ensuring our employees have the technical support they need to do their best work every day.
As the first point of contact for technical issues, you’ll represent Base with professionalism and patience while helping colleagues resolve hardware, software, and system-related issues. You’ll troubleshoot problems, escalate when needed, and make sure users feel supported and confident to do their own job.
This role will also give you the opportunity to collaborate closely with all teams throughout Base. As a fast moving company, there will be many opportunities for advancement within the team and company overall.
What You’ll Do
- Provide first level technical support for both hardware and software (Mac and Windows) via email, chat and over the phone
- Onboarding/offboarding employees (hardware and software)
- Assist in documentation for IT policies/procedures
- On-going software administration and support
- Manage the inventory of IT assets and maintain an organized space
- Ensure our meeting/conference rooms are maintained and available at all times
- Curiosity for technology and desire to grow your technical skills
- Exceptional soft skills and ability to work with employees at every level
- Software administration knowledge for our tech stack (Google/Slack/Zoom/Rippling/Microsoft)
- Technical troubleshooting knowledge for both Windows and Mac devices
- Strong organizational and time management skills
- Ability to write technical documentation
- Willingness to go above and beyond for every employee
- Knowledge of networking and security best practices
Our Values
- First Principles Thinking: Question assumptions. Principles > rules.
- Operate at Base Pace: Focus on what matters, act quickly, and learn by doing.
- Give & Get Feedback: Be direct, be humble, and maintain a growth mindset.
- Everyone’s an Owner: Follow through on commitments and own results.
- Strong Opinions, Loosely Held: Drive clarity and make calls with imperfect information.
- Committed to the Mission: Rebuilding the grid is a big challenge. We work hard because we care deeply about the impact we’re creating. We work in-person. It’s not a 9-to-5. We are all-in.
- Fun & Optimism Coexist with Grit: Collaboration and celebration coincide with the intensity of building real things.