What are the responsibilities and job description for the Customer Service Rep position at BASCO MANUFACTURING COMPANY?
To be a successful Customer Service Specialist, you should be customer-focused, detail oriented, and efficient. In addition, you should be polite, reliable, knowledgeable, and adaptable
Responsibilities:
Obtains and retains extensive product knowledge
Takes incoming and makes outgoing calls to provide customers with product selection support
Verifies orders are designated properly and all information is correct prior to submission to order entry
Type up orders for submittal to order entry
Inputs warranty registration information into database
Communicate with customers and coworkers in a professional manner
Works in conjunction with other departments to further improve processes and quality standards
Consults with Quality and Engineering Departments to communicate new product applications/issues
Responsible for inputting individual call information into call data tracking tool
Provide assistance to walk-in customers
Performs other duties and projects as assigned by management
Qualifications:
Good organizational and follow-up skills and the ability to problem solve.
Ability to organize tasks and work independently
1-3 years’ experience working in a call center or customer service environment
High School Diploma, GED or equivalent
Strong math skills, including the ability to work and understand fractions and decimals is required
Must have excellent attendance history as outstanding attendance is critical for this position
Strong outlook and excel skills are necessary
The ability to exhibit a high degree of professionalism, customer service and enthusiasm
Strong analytical and troubleshooting skills in investigating and resolving technical product issues