Customer Service Rep/Dispatcher

POSITION SUMMARY: Under the supervision of the Customer Service Manager, this position supports the Customer Service, Dispatch, & Sales Teams in all areas of these departments; and is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned. 

SUPERVISION RECEIVED: General   

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Answers phones in a courteous and friendly manner and refers calls to appropriate party. 

• Process sales orders and change orders received from customers, inside sales coordinator and sales representatives. 

• Processes invoices, returns for credit, credit and debit memos following the guidelines outlines in Basalite Policy documents. 

• Processes EDI workflow orders. 

• Changes delivery notes to reflect loading changes and inventory shortages. 

• Performs truck checks for discrepancies in regard to descriptions and quantities on SAP load paperwork. 

• Develop a working knowledge of all products and recommend installation requirements as well as established procedures. 

• Answer any questions with regards to product, orders, invoices and pricing. 

• Scans and files all required documents and paperwork into SAP, SharePoint and/or other required sources. 

• Participates in physical semi-annual inventory counts. Two weekends are required per calendar year. 

• Works with all sales staff; Outside Sales, Inside Sales and Inside Sales Coordinator. 

• Keep area clean and organized. 

• Abides by all safety rules set forth by the company and governmental regulatory agencies; and ensures that hazardous conditions are reported and corrected. 

• Predictable, and Regular attendance is required. Works overtime as needed.  

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. 

• High school education or equivalent required, some college level courses are a plus. 

• Customer service experience required. Strong experience in the concrete block and/or sack industry preferred. 

• SAP experience preferred but not required. 

• Strong aptitude for organizing personal tasks and repetitive duties in a dynamic environment. 

• Must have strong communication, teamwork, decision-making and interpersonal skills. 

• Demonstrate commitment to consistently delivering the highest quality customer service. 

• On-the-job training experience is required to be able to perform all duties. 

• Working knowledge of the operations of a 10-key adding machine, copier, facsimile machine, and any other office equipment required to perform duties. 

• Predictable, and Regular attendance is required. Work overtime as needed. 

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

• Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.  

• Occasionally required to bend at the waist; Lift and/or move up to 30 pounds. 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  

• Office environment with moderate noise. 

• Plant environment with loud noise, moving machinery, dusty, dirty. 

• Wear mandatory and/or other appropriate personal protective equipment (PPE). 

SALARY RANGE: $20-$21/HR. DOE