What are the responsibilities and job description for the Member Services Team Member position at Barton & Gray Mariners Club?
Job Summary:
Barton & Gray Mariners Club is looking to add another dynamic individual to join our Member Services team to assist our Club Members with yacht reservations, curated outing experiences, and high-touch customer service. This position is based in our of Portsmouth, NH office and is not a remote position.
Responsibilities:
Member communications via phone, text, and email
Scheduling Member outings via proprietary Club software
Planning for and ensuring a pleasant, fun experience
Organization of catering orders with preferred vendors
Making restaurant and dock reservations and handling other member requests
Harbor destination research and updating databases
General administrative duties as necessary
Other duties as assigned by management.
Required Skills & Abilities:
Professional demeanor
Ability to multitask
Detail oriented
Excellent organizational skills
Excellent communication and writing skills
Pleasant phone etiquette
Ability to work independently and within team environment
Excellent computer skills and effective use of CRM tools
Flexible schedule, including weekends, rotating nights & holidays
Education and Experience:
College degree or related experience
Hospitality experience a plus
Competence in Macintosh applications or willingness to learn
Strong references
Salary : $52,500