What are the responsibilities and job description for the Senior Automotive Service Advisor position at Barsh Auto Service?
Senior Automotive Service Advisor Job Overview
Barsh Auto Service is seeking an experienced and customer-focused Senior Automotive Service Advisor to join our team. This role serves as a key liaison between our customers and service operations, ensuring a professional, efficient, and transparent experience from initial write-up through vehicle delivery.
The ideal candidate brings strong automotive knowledge, excellent communication skills, and the ability to manage multiple repair orders in a fast-paced environment. This position is best suited for a career-minded advisor who values long-term relationships, accountability, and operational excellence within a multi-location service organization.
Key Responsibilities
Customer Experience & Communication
- Greet customers professionally and assess vehicle concerns accurately
- Clearly explain diagnostic findings, repair recommendations, and timelines
- Maintain consistent communication with customers throughout the repair process
- Address customer questions or concerns promptly and professionally
Service Coordination & Workflow Management
- Create, manage, and close repair orders with accuracy and attention to detail
- Coordinate closely with technicians to ensure efficient workflow and clear expectations
- Monitor job progress and adjust scheduling as needed to meet delivery commitments
Estimates, Documentation & Sales
- Prepare and present accurate estimates and service recommendations
- Educate customers on maintenance needs and repair priorities
- Identify additional service opportunities based on vehicle condition and manufacturer recommendations — with integrity and transparency
- Maintain accurate documentation, invoices, and service records
Team Collaboration & Performance
- Work collaboratively with technicians, management, and support staff
- Contribute to shop efficiency, customer retention, and overall performance goals
- Support a professional, organized, and positive work environment
Qualifications & Skills
Experience & Knowledge
- Proven experience as an automotive service advisor or service writer
- Strong understanding of automotive repair processes and terminology
- Experience in a high-volume or multi-location environment is a plus
Professional Skills
- Excellent verbal and written communication skills
- Strong organizational and time-management abilities
- Ability to manage multiple repair orders simultaneously
- Professional appearance and customer-first mindset
Personal Attributes
- High level of integrity and accountability
- Confident decision-making and problem-solving skills
- Ability to perform well under pressure in a fast-paced environment
Compensation & Benefits
- Competitive compensation with performance-based incentives
- 401(k)
- Health insurance
- Paid time off
- Paid training and continued professional development
- Employee discounts
This position is intended for experienced service advisors seeking a long-term role with a growing organization.
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person