What are the responsibilities and job description for the Operations Manager position at Barrows Connected Store?
Barrows Connected Store helps retailers and brands create engaging digital experiences in physical stores. Our platform combines technology, content, and operational support to improve shopper engagement, streamline operations, and drive sales.
We are looking for a hands-on Operations Manager to oversee the production, installation, and maintenance of in-store media solutions across U.S. retail locations.
The ideal candidate is organised, proactive, and solutions-focused, with proven experience managing multiple projects and coordinating suppliers, contractors, retailers, and internal stakeholders.
What You’ll Do 🛠️
- Coordinate the production of in-store media units.
- Plan and oversee installations across multiple retail locations.
- Work with retailers, suppliers, contractors, and internal teams.
- Track project timelines, budgets, risks, and deliverables.
- Support the setup and maintenance of in-store ticketing systems.
- Resolve operational issues and improve processes.
- Ensure projects meet quality, safety, and retailer requirements.
- Provide occasional support outside standard office hours when required.
What You Bring 🎓
- A bachelor’s degree in Business, Operations Management, Engineering, or a related field.
- 3–5 years of experience in operations, project management, logistics, or installations.
- Experience managing multi-location projects, ideally within retail, media, or technology.
- Strong organisational, communication, and problem-solving skills.
- Experience with Monday.com, Jira, or similar project management tools.
- Basic knowledge of digital signage, ticketing technology, or system integrations.
- A collaborative approach, attention to detail, and a can-do attitude.