What are the responsibilities and job description for the Desktop Support Technician (Project-Based) position at Barrister Global Services Network INC?
Overview
We are seeking a knowledgeable and dedicated Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting software and hardware issues, and ensuring the smooth operation of desktop environments. This role requires strong communication skills and a customer-focused approach to assist users effectively.
Detailed Scope
Desk Count: 225
Project Start date: 17th Nov '25
Project End date: 20th Nov '25
Per day desk Target: 15 desks per technician
- 165 Standard workstations - 2 x 24” monitors, wired keyboard/mouse, Startech docking station, Logitech USB webcam
- 60 Engineering workstations - 2 x 27” monitors, premium wired keyboard/mouse, Startech docking station, Logitech USB webcam
Responsibilities
- Provide technical support for desktop systems, including troubleshooting hardware and software issues.
- Assist users with Microsoft Office applications and other software tools.
- Manage computer systems and ensure proper configuration and maintenance.
- Support computer networking tasks, including VPN setup and firewall configurations.
- Perform system analysis and maintain IT infrastructure, including Windows, macOS, and Linux environments.
- Utilize tools such as SCCM for software deployment and management.
- Respond to help desk tickets using BMC Remedy, ServiceNow, or Jira to track issues and resolutions.
- Administer Active Directory for user account management and permissions.
- Conduct network administration tasks related to LAN management, DNS configuration, and TCP/IP settings.
- Provide exceptional customer service while assisting users with mobile devices and operating systems.
Skills
- Proficient in technical support and desktop support roles with a strong understanding of IT infrastructure.
- Experience in software troubleshooting across various applications, particularly Microsoft Windows Server and Microsoft Office.
- Knowledge of computer management practices, including computer hardware setup and maintenance.
- Familiarity with networking concepts such as TCP, DNS, VPNs, firewalls, LAN configurations, and network administration.
- Ability to analyze issues effectively using strong analysis skills to identify root causes of problems.
- Experience with help desk tools like BMC Remedy, ServiceNow, or Jira for ticketing systems.
- Excellent communication skills to interact with users at all levels effectively.
- Understanding of mobile devices management within an enterprise environment. Join our team as a Desktop Support Technician where you will play a critical role in maintaining the efficiency of our IT operations while providing top-notch support to our users.
Job Type: Full-time
Pay: $29.99 - $30.00 per hour
Work Location: In person
Salary : $30 - $30