Site Support (CA)

Position: Site Support Specialist – VIP Support (Windows & Mac)

Key Responsibilities

• Provide on-site technical support for desktops, laptops, Printers, Mobile devices and peripherals.
• Troubleshoot and resolve hardware and software issues for Windows and macOS systems.
• Install, configure, and maintain operating systems and applications.
• Manage user accounts, permissions, and access in Active Directory and other systems.
• Support network connectivity issues (LAN/Wi-Fi).
• Coordinate with remote teams for escalations and advanced troubleshooting.
• Maintain inventory of IT assets and ensure compliance with company policies.
• Document incidents and resolutions in ticketing systems.
• Support IT projects such as system upgrades, migrations, and rollouts.

Required Skills

• Strong knowledge of Windows OS (Windows 10/11) and macOS.
• Experience with Microsoft Office Suite and common business applications.
• Familiarity with Active Directory, Group Policy, and basic networking (TCP/IP, DNS, DHCP).
• Ability to diagnose and resolve hardware issues (desktops, laptops, printers).
• Knowledge of remote support tools and ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks.

Soft Skills:

• Strong communication and customer service skills.
• Ability to work independently and manage multiple tasks.
• Analytical thinking and problem-solving abilities.
• Willingness to travel between office locations if required.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Work Location: In person

Salary : $28 - $30