IT Field Technician

Scope of Work:

• Service focus: Dell laptops, Printers, Networking tasks

Key Responsibilities

• Perform hardware diagnostics, upgrades, and repairs on Dell laptops
• Troubleshoot operating systems (Windows, macOS, Linux) on workstations and servers
• Replace components such as hard drives, SSDs, motherboards, RAM, power supplies, keyboards, and screens
• Perform basic server hardware replacements when required
• Configure and troubleshoot BIOS/UEFI, RAID controllers, and firmware updates
• Perform imaging, configuration, deployment, and migration of systems
• Assist with basic server administration tasks (user access, storage checks, service restarts, backup verification)
• Maintain documentation for each job completed (including photos, serial numbers, configurations, and logs)
• Communicate effectively with dispatchers, customers, and team members
• Complete service calls within agreed timeframes while maintaining high service quality

Required Skills & Qualifications

• Proven experience in laptop and desktop repair/support (minimum 1–2 years preferred)
• Familiarity with BIOS/UEFI, RAID, system recovery, and virus/malware removal
• Basic knowledge of Windows Server and/or Linux server environments
• Ability to read and follow service manuals and technical instructions
• Strong troubleshooting, problem-solving, and customer service skills
• Reliable transportation and a valid driver’s license
• Must have access to basic toolkits, ESD protection, and a smartphone with internet access

Job Details

Pay Rate: $30–$40 per hour or a flat $50-$85 per work order

• Service Radius: 30 miles
• Supported Equipment: Dell laptops, printers and networking tasks
• Job Types: Part-time, Full-time, Contract

Job Types: Full-time, Part-time, Contract, Temporary

Pay: $30.00 - $40.00 per hour

Benefits:

• Flexible schedule

Work Location: On the road

Benefits:

Salary : $30 - $40