What are the responsibilities and job description for the Customer Resolution Specialist at Barrett Financial position at Barrett Financial Group?
Job Title: Customer Resolution Specialist
Location: Chandler, AZ (Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $20- 22/hour
About Barrett Financial Group
At Barrett Financial Group, we like to keep things real. Real people, real collaboration, and really great loans. Our Chandler office is where teamwork meets a bit of fun. We take pride in delivering top-notch mortgage experiences while keeping our culture upbeat, supportive, and full of energy.
The Customer Resolution Specialist plays a key role in supporting our client experience by managing and resolving incoming complaints related to loan officers and the overall loan process. This role ensures concerns are handled promptly, professionally, and with a high level of attention to detail. The ideal candidate is organized, solution-oriented, and committed to maintaining a positive experience for every client.
What You’ll Do
Location: Chandler, AZ (Onsite)
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $20- 22/hour
About Barrett Financial Group
At Barrett Financial Group, we like to keep things real. Real people, real collaboration, and really great loans. Our Chandler office is where teamwork meets a bit of fun. We take pride in delivering top-notch mortgage experiences while keeping our culture upbeat, supportive, and full of energy.
The Customer Resolution Specialist plays a key role in supporting our client experience by managing and resolving incoming complaints related to loan officers and the overall loan process. This role ensures concerns are handled promptly, professionally, and with a high level of attention to detail. The ideal candidate is organized, solution-oriented, and committed to maintaining a positive experience for every client.
What You’ll Do
- Receive, track, and manage incoming customer complaints across multiple channels
- Investigate complaints by gathering information from loan officers, clients, and internal systems
- Maintain detailed and accurate records of all complaints and resolutions
- Communicate with clients in a professional and timely manner to resolve concerns
- Partner with sales leadership and internal teams to ensure proper follow-up and accountability
- Identify trends or recurring issues and escalate insights to leadership
- Ensure all resolutions align with company policies and compliance standards
- A positive attitude and a passion for helping people
- Strong organizational skills with the ability to manage multiple cases at once
- High attention to detail and strong documentation skills
- Excellent written and verbal communication skills
- Ability to stay calm, professional, and solution-focused in challenging situations
- Experience in customer service, complaint resolution, or mortgage/financial services is a plus
Salary : $20 - $22