Receptionist/Medical Records Director

Barren County Nursing and Rehab is seeking a Receptionist/ Medical Records Director!

Barren County Nursing and Rehab is excited to welcome a Receptionist/Medical Records Director to our team! If you’re an organized, people-focused professional who enjoys being the welcoming face of a facility while keeping important information running smoothly behind the scenes, this could be the perfect opportunity for you. In this dynamic role, you’ll serve as the first point of contact for residents, families, and visitors—creating a warm and professional environment from the moment someone walks through our doors.

At the same time, you’ll play a vital role in maintaining the accuracy, organization, and confidentiality of our medical records, helping ensure our care team has the information they need to provide exceptional resident care. At Barren County Nursing and Rehab, we pride ourselves on creating a supportive workplace where teamwork, compassion, and dedication truly make a difference in the lives of our residents every day.

If you’re looking for a position where your attention to detail, customer service skills, and commitment to excellence will be valued, we’d love to have you join our team!

Responsibilities:

• Serve as the first point of contact for residents, families, visitors, and callers by greeting guests, answering telephones, and directing inquiries to the appropriate staff members in a professional and friendly manner.

• Page employees for incoming calls, transfer callers to voicemail when necessary, and accurately take and relay messages when staff members are unavailable.

• Provide general facility information, including address, directions, fax number, hiring website, and other related details.

• Receive, sort, and distribute incoming mail and publications, and coordinate pick-up and delivery for express mail services such as FedEx and UPS.

• Assist with general administrative and clerical tasks, including copying, faxing, filing, and other duties as assigned to support daily operations.

• Direct, manage, and oversee the medical records department to ensure documentation is complete, accurate, and maintained in compliance with federal, state, and facility standards.

• Maintain strict confidentiality of resident medical records in accordance with HIPAA regulations and facility privacy policies.

• Ensure medical records are organized, audit-ready, and available to support survey readiness and regulatory requests.

• Establish effective workflows within the medical records department, identify irregularities, and communicate operational needs to leadership and clinical teams.

• Collaborate with interdisciplinary leadership, nursing staff, and administrative teams to support resident care and operational excellence.

• Lead process improvements and adapt to evolving regulatory requirements to enhance efficiency, accuracy, and records management practices.

Qualifications

• Excellent verbal and written communication skills with strong interpersonal abilities.

• Exceptional organizational and time-management skills with the ability to prioritize multiple tasks in a fast-paced environment.

• High level of professionalism, discretion, and commitment to maintaining confidentiality.

• Strong attention to detail with a focus on accuracy and quality.

• Ability to work independently while also accepting direction and collaborating with team members.

• Proficiency in Microsoft Outlook, Excel, and Word is a plus.
  
  

EQUAL OPPORTUNITY EMPLOYER

The Facility is an equal opportunity employer. The Facility does not discriminate based on race, color, religion, sex, handicap, disability, age, marital status, sexual orientation, national origin, veteran status, or any other characteristic(s) protected by federal, state, and local laws. The Facility will also make reasonable accommodations for qualified individuals with disabilities should a request for an accommodation be made. A key part of this policy is to provide equal employment opportunity regarding all terms and conditions of employment and in all aspects of a person's relationship with the Facility, including recruitment, hiring, promotions, upgrading positions, conditions of employment, compensation, training, benefits, transfers, discipline, and termination of employment.