Studio Lead

Job Title: Studio Lead

Pay Range: $16-$18

Reports to: Senior Studio Manager

FLSA Classification: Non-Exempt (hourly)

Payroll Status: Hourly

Location: Cambridge, MA

Direct Reports / Supervisory Responsibility: Yes

Job Summary

The Studio Lead is responsible for delivering exceptional customer service and hospitality to Barre & Soul clients. The Studio Lead assists the Senior Studio Manager with various tasks and studio needs, ensuring efficient daily operations and enhancing the overall client experience.

Essential Job FunctionsCustomer Service

• Answers phones and responds to client emails.
• Greets and welcomes guests upon arrival, creating a warm and friendly environment.
• Checks guests into Walla and assists with class-related inquiries.
• Provides studio tours and helps first-time clients feel comfortable and prepared.
• Resolves client concerns in real-time and escalates to the Senior Studio Manager when needed.

Sales & Membership Retention

• Proactively recommends memberships, packages, studio specials, and merchandise to clients.
• Strives to meet and exceed weekly and monthly studio sales goals.
• Maintains knowledge of current promotions, class offerings, and instructor specialties.

Studio Operations

• Ensures the studio is clean, organized, and safe at all times.
• Empties all trash receptacles throughout the studio, including lobby, bathroom, and back-of-house areas.
• Performs light cleaning tasks as needed, including mopping/vacuuming lobby and bathrooms.
• Monitors inventory and restocks front desk and bathroom supplies; reports low stock to the Senior Studio Manager.
• Opens and/or closes the studio in accordance with operational checklists and standards.

Communication

• Serves as the primary point of contact for in-studio client needs.
• Communicates studio updates, concerns, and client feedback to the Senior Studio Manager promptly.

Flexibility

• Available to work evenings, weekends, and holidays as needed to maintain studio operations.
• Must have daytime availability to support studio needs during peak business hours.

Key Responsibilities

• Support the Senior Studio Manager with event planning, staff scheduling, and various administrative tasks.
• Foster community engagement by creating a welcoming, inclusive environment for all clients and staff.
• Maintain studio standards by overseeing cleanliness, safety protocols, and general upkeep.
• Implement and enforce studio policies while recommending improvements for client and staff experience.
• Identify and report maintenance or operational needs proactively to the Senior Studio Manager.

Required QualificationsEducation/Experience

• High school diploma or equivalent required.
• Prior experience in customer service, fitness, or wellness industries is highly preferred.

Skills

• Strong communication and interpersonal skills; calm and professional demeanor.
• Ability to manage tasks independently and take initiative to solve problems.
• Strong organizational and time-management skills.
• Demonstrated ability to make sound, timely decisions in fast-paced situations.
• Basic knowledge of Barre & Soul classes, fitness, and wellness preferred.

Certificates, Licenses, Registrations

• For movement educators:
• Barre Teacher Training (preferably Barre & Soul provided)
• Yoga Teacher Training, RYT-200

Physical Requirements

General Studio Duties:

• Ability to work in both hot and temperate environments.
• Ability to lift and carry up to 20 pounds.
• Standing for long periods and light cleaning responsibilities.

Movement Educators (Teaching Role):

• Ability to demonstrate exercises multiple times throughout a 45–60 minute class.
• Core strength to maintain balance and posture while demonstrating movements.
• Upper body strength to support alignment in push-ups, planks, and resistance-based exercises.
• Shoulder mobility to execute weight-bearing and full-range arm movements.
• Physical coordination to transition fluidly between movements and cue with clarity and safety.
• Vocal projection and sustained energy to teach multiple classes per day.
• Deep knowledge of body alignment to prevent client injury.
• Clear verbal and non-verbal communication over music and background noise.
• Ability to speak while moving through moderate-intensity exercises.

Core Values

• Passionate: We love what we do and it shows. We embody the Barre & Soul brand.
• Socially Conscious: We are #FeministAF. We lift others up, communicate respectfully, and care about equity.
• Responsible: We #OwnItAll. We solve problems, own our mistakes, and give/receive feedback with grace.
• Hustlers: We thrive on challenges and are goal-driven, committed to excellence.
• Real: We are authentic, kind, approachable, and make everyone feel important.
• Fun: We enjoy a good laugh and bring joy to our work.
• Excellence: We strive for mastery and give our #WholeAss to creating the best experience possible.

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $16 - $18