Entry Level Desktop Support Technician

Barr-Nunn Transportation, a premier truckload carrier in business for over 40 years, is currently seeking an Entry Level Desktop Support Technician.

Barr-Nunn is a career destination for passionate and talented people seeking growth and opportunity with an industry leader. Our work environment fosters personal growth and advancement while maintaining safety as our top priority in all out business practices. Our people are passionate about continual learning, display mutual respect and give their best every day. Please see below for job duties.

This position is on-site at our Granger terminal, located at 1803 Burr Oak Blvd., Granger, IA 50109.

Main Job Responsibilities

• Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous and cooperative manner.
• Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices.
• Troubleshoot and resolve desktop computer networking and active directory user account related issues.
• Install and configure new IT equipment including end user computers in all locations.
• Maintain inventory of IT related assets.
• Resolve issues and maintain hardware and software for printers, scanners, telephones and other network peripherals in an efficient manner.
• Create and maintain technical documentation and procedures for desktop computer hardware and software.
• Manage and document system backup operations.
• Maintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
• Perform telephone support to staff in the use of required technology related tools.
• Assist with server and network administration.
• Work with and assist other IT staff members to provide effective customer service and support.
• Take ownership of issues implementing appropriate fixes to restore service as soon as possible while escalating incidents to other staff when necessary.
• Complete assignments efficiently and accurately.
• Assist with testing and implementation of technology solutions, including upgrades and new technologies.
• Actively research and stay abreast of technology changes and trends
• Review processes and provide recommendations for more efficient use of available technologies.
• Performing other duties, as necessary, that is not specifically stated.

Education and Experience

• AAS in Information Technology or related field (may substitute 2 years computer experience)
• Minimum of one year business experience working with computer systems in an office environment

Skills and Personal Characteristics

• Desktop/Laptop computer hardware configuration and break-fix
• Proficient with computer software including Microsoft Office applications
• Responsible and reliable
• Initiative to complete tasks efficiently and independently
• Customer service and teamwork focus

Physical Requirements

• Ability to routinely lift computer equipment up to 50 pounds
• Ability to assist in lifting or maneuvering computer equipment weighing 51-100 lbs. on occasion

Employment contingent on passing a pre-employment physical, drug screens and background check. Please visit our website to complete an online application at www.barr-nunn.com.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Granger, IA 50109: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $45,000 - $65,000