Host/ Hostess

Barons Creek Vineyards is looking to hire a host/ hostess. Previous experience is not required but the desire to learn, an outgoing personality, and an excellent work ethic is required. This position is paid an hourly wage plus a percentage of tips.

Host/Hostess Job Description

A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greets Guests upon arrival, inform Guests of their wait time, monitor a waiting list, show Guests to an available tasting area and bids Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by getting them setup to do a tasting and performs bussing duties such as cleaning glasses and resetting menus, clearing bars and tables, ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and assist with gift shop orders when needed. Availability must include Saturdays.

Responsibilities:

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned tasting areas; present menus; announce server's name
• Use visual cues to assign Guests in either the bar, private tasting room or courtyard depending on their preference and availability.
• Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
• Answer incoming calls to the winery and provide appropriate service
• Manage the flow of Guests into the tasting room, provide accurate wait times to incoming Guests if appropriate
• Tend to special Guest and wine club member's needs and requests
• Observant to Guests’ needs throughout tasting experience to ensure they receive high quality service
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
• Help tasting room staff by setting and clearing bars and tables; work with bussers to bring clean glasses
• Contribute to team effort by helping with cleaning duties and wine club pickups

Requirements:

• Must be able to read menus
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
• Must be able to clearly communicate Guests’ needs to servers, bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Must be able to articulate clear greetings and farewells to Guests
• Must be able to understand requests for assistance
• Must be able to carry trays or supplies (10-30 lbs.)
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• An appetite for learning (and great wine)
• Flexibility to work a variety of shifts
• Must be upbeat, outgoing and positive
• Must be able to assist Guests and possess great Guest relations skills
• Ability to work positively in a fast-paced environment
• Ability to stand/walk and stay focused and alert for extended periods of time
• Ability to work effectively within a team
• Ability to effectively communicate on the telephone.

Host/Hostess top skills & proficiencies:

• Customer Service
• People Skills
• Professionalism
• High Energy
• Multitask
• Thoroughness
• Planning
• Basic Math
• Teamwork
• Attention to Detail
• Verbal Communication
• Organized
• Flexible
• Management Skills

Job Type: Part-time

Pay: $12.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• Employee discount

Work Location: In person

Salary : $12