What are the responsibilities and job description for the Customer Service/Contracts Representative position at Barnes Group Inc.?
Barnes Aerospace East Granby MRO has an exciting career opportunity for a dynamic goal-oriented individual to play an integral role in manufacturing operations. The right candidate should be self-driven and have a demonstrated ability of leading his/her team to meet the daily quality and productivity goals, while maintaining a central focus on continuous improvements. If you are a high-energy individual who thrives in a fast-paced environment, this position may be of special interest to you.
Core Responsibilities:
- Review, research and organize RFQ (request for quotes).
- Work closely with customers and sales to understand quote and product requirements (quality, timing, prints, revision levels, etc.).
- Develop formal quotes from engineering estimates and sales direction, ensuring a high level of accuracy.
- Communicate with Sales team regarding quote status and follow up.
- Timely and accurate entering of new orders and amendments into Sales Order System.
- Support production planning through timely and accurate assembly of work order packets.
- Monitor progress of RFQs through the quote process, ensuring best possible turn and expediting quotes where appropriate.
- Maintain quote/Purchase Order/RFQ and other files as required.
- Direct incoming calls to the appropriate department/employee.
- Support Customer Service, Product Engineering, and Sales team on various projects and tasks.
- Maintain leadership standard work.
- Serve as a back up to production and special-order customer service positions.
- Perform other duties as required.
Qualifications:
- 5 years related customer service experience. Aerospace industry experience preferred.
- PC aptitude in a Windows environment (MS Office: Excel, Access, Word, PowerPoint) and ability to learn other software packages.
- Exemplary oral and written communication skills.
- Problem solving techniques to assist in resolving inquiries.
- Strong attention to detail
- Good interpersonal skills and ability to relate across all levels of internal management and external customers.
- Ability to work independently to multi-task handling simultaneous work assignments and projects and drive "Lean" process improvements.
Education Requirements:
- Associate’s degree in manufacturing, Engineering, Business Administration, Supply Chain, or Operations or related discipline is a plus
Instructions:
- To be considered for the above position, please visit our website OneBarnes.com, click on careers, search for the job posting in which you are interested and submit your resume online.