Customer Service and Office Coordinator

Customer Service & Office Coordinator

Barnes-Bernard & Associates
Pay: $20 per hour
Job type: Full-time
Location: Fenton, MI

About the role

Barnes-Bernard & Associates is looking for a dependable, organized, and customer-focused person to support our busy office. You’ll be one of the first points of contact for our customers, dealerships, and coworkers, so clear listening and communication are essential. You’ll help keep information moving accurately between people and make sure customer requests and important details don’t get overlooked.

This role involves answering calls and messages, scheduling appointments, coordinating vehicle orders and deliveries, and entering information into our CRM. Automotive experience is not required; we can train you on our process. Strong communication, computer skills, organization, and follow-through are essential.

What you’ll do

• Answer incoming calls, greet customers, and direct questions to the right person.
• Communicate professionally with customers, coworkers, and dealership contacts.
• Schedule appointments and help coordinate vehicle orders and deliveries.
• Respond to customer emails and text messages in a timely manner.
• Enter and update customer information and notes in our CRM.
• Help collect, organize, print, scan, and send customer documents.
• Keep track of open requests and follow up so customers are not overlooked.
• Share accurate information and clear handoffs with coworkers and dealerships.
• Manage changing priorities while keeping details and deadlines organized.

What we’re looking for

• Strong listening, communication, and people skills.
• Computer skills are a must, including typing, opening tabs, copying and pasting, attaching files, printing, and scanning.
• Comfort using Windows and common office software. Experience with Microsoft Office or Outlook is helpful; willingness to learn our current systems, including Google Workspace and Odoo, is important.
• Legible handwriting for notes and paperwork.
• Good organization, attention to detail, and follow-through.
• The ability to work independently, stay motivated, and learn new processes.
• A friendly, positive approach and the ability to keep a steady pace in a busy office.
• Reliability, punctuality, and dependable transportation to arrive consistently and on time.
• Customer service, reception, or office experience is helpful, but we’re willing to train the right person.
• Automotive experience is not required.

Work environment

This is an in-person position in an office environment.

How to apply

Please submit your application and answer the screening questions. Qualified applicants will be contacted to discuss the position and arrange an interview.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40.0 – 46.0 per week

Application Question(s):

• Which of these tasks have you done in a job or other setting? List all that apply:

Answering phones; scheduling appointments; responding to email or text inquiries; entering information into a CRM or database; printing, scanning, and attaching documents; handling several requests at once.

• Tell us about a time you noticed a mistake or unfinished task and took steps to resolve it without waiting for someone to remind you.
• If you’re unsure how to complete a task and your supervisor is busy, what would you do?
• Is there any reason you are unable to show up everyday at 8:30 am?
• What computer systems or programs have you used? Please include any CRM or customer-record systems.

Experience:

• Google Workspace: 3 years (Preferred)

Ability to Commute:

• Fenton, MI 48430 (Required)

Work Location: In person

Salary : $18 - $20