Medical Services Manager

Summary/Objectives:

The Medical Services Manager is responsible for the management and oversight of all medical-related health programs, including primary care, vision, and behavioral health services; ensures integration of Barnabas services to clients and patients (participants). Monitors and evaluates participant and program outcomes to ensure effective delivery of services. Manages personnel, provider utilization, and workflows to ensure optimal efficiency. Works with leadership (CEO, COO) team to promote a culture of high performance and continuous improvement that values a commitment to quality and service excellence.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions (as identified).
 - Oversee day to day service delivery in Medical, Vision, and Behavioral Health.
 - Manage services, resources, and personnel to operate effective and efficient services.
 - Develop and implement medical protocols and procedures in coordination with the COO.

- Monitor and optimize medical provider utilization including schedules, panel capacity, visit volume, productivity, and no-show rates.
 - Oversee medical records management and Electronic Health Records systems.
 - Hire, supervise, and evaluate staff; conduct annual performance reviews.
 - Maintain program data, prepare reports, manage budgets, and ensure safety standards.

- With coordination from the COO, direct disbursement Cancer fund.

- With coordination from the COO, direct disbursement specialty fund.

- Support team members via facilitation of professional development opportunities for team members.

- Participate in the creation of policies/procedures as directed.

- Accounts Payable.

- Other duties as assigned (i.e. Data & Reports: FAFCC, Florida Blue, Financial, Compliance, etc.).

Competency (knowledge, skills, abilities): 

Excellent leadership and management skills; written and verbal communication; strategic planning; business management; ability to analyze provider utilization and operational data; proficiency with Microsoft Office and Electronic Health Record systems.

Obtain and maintain CPR certification as may be required.

Participate and complete educational offerings as recommended.

Supervisory Responsibilities:

Manages all medical services employees and is responsible for their hiring, supervision, performance management, and professional development.

Work Environment:

This job operates in a professional office and clinical medical environment using standard office and clinical equipment.

Physical Demands:

Regular talking or hearing; frequent standing, walking, use of hands, and reaching.

Position Type and Expected Hours of Work:

Full-time; Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evenings or weekends may be required.

Travel:

Up to 40% travel regionally; occasional overnight travel may be required.

Required Education and Experience:

Associate’s degree with five years of medical clinical operations experience.

Preferred Education and Experience:

Bachelor’s degree in Health Care Administration, Business Administration or related field with three to five years of medical clinical operations experience. Bilingual.

Additional Eligibility Qualifications (licensure, certification):

Not applicable.

EEO Statement:

It always has been and continues to be Barnabas’s policy that employees should be able to enjoy a work environment free from all forms of unlawful employment discrimination. All decisions regarding recruiting, hiring, promotion, assignment, training, termination, and other terms and conditions of employment will be made without unlawful discrimination on the basis of race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, genetic information, marital status, or any other factor that the law protects from employment discrimination. Individuals will be selected for promotion based on skill and merit.

Additionally, Barnabas prohibits unlawful harassment of its employees, applicants, or independent contractors in any form. Complaints of unlawful employment discrimination or harassment should be reported as defined below. In cases where investigation confirms the allegations, appropriate corrective action will be taken, regardless of whether the inappropriate conduct rises to the level of any violation of law. No employee will suffer retaliation for reporting, in good faith, any violation of Company policy or unlawful discrimination, harassment, or retaliation.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.