What are the responsibilities and job description for the Service Parts Administrator position at Barletta Boat Company, LLC?
Summary
The Service Parts Administrator is responsible for managing the creation, maintenance, and administration of the service parts program for Barletta Boats. This role will focus on the administration of Part Smart, our online parts diagram and pricing platform, and act as a key liaison between internal dealer service advisors and the service department. The position is crucial in ensuring efficient service parts processes and providing dealers with the information and support they need to maintain customer satisfaction.
Barletta’s culture is what sets us apart in creating a great employee experience. In addition to a Barletta Safe culture where all employees work collaboratively to create a “zero harm” work environment, we actively promote and encourage behaviors that align to our Values: 1) Treat everyone like family, 2) Always do the right thing, and 3) Relentlessly pursue excellence and our Leadership Expectations: 1) Connect with Purpose, 2) Execute with Excellence and 3) Build the future.
Job Responsibilities
The Service Parts Administrator is responsible for managing the creation, maintenance, and administration of the service parts program for Barletta Boats. This role will focus on the administration of Part Smart, our online parts diagram and pricing platform, and act as a key liaison between internal dealer service advisors and the service department. The position is crucial in ensuring efficient service parts processes and providing dealers with the information and support they need to maintain customer satisfaction.
Barletta’s culture is what sets us apart in creating a great employee experience. In addition to a Barletta Safe culture where all employees work collaboratively to create a “zero harm” work environment, we actively promote and encourage behaviors that align to our Values: 1) Treat everyone like family, 2) Always do the right thing, and 3) Relentlessly pursue excellence and our Leadership Expectations: 1) Connect with Purpose, 2) Execute with Excellence and 3) Build the future.
Job Responsibilities
- Part Smart Platform Administration:
- Build and maintain the Part Smart platform, including parts diagrams, descriptions, and pricing updates.
- Ensure accurate data input, regular updates, and quality control of the parts catalog.
- Collaborate with other departments to gather necessary technical information for the platform.
- Service Part Creation & Maintenance:
- Oversee the creation and maintenance of service parts, ensuring timely availability for production and dealer service needs.
- Manage the lifecycle of service parts, including the addition of new parts, obsolescence of old parts, and any necessary revisions.
- Work closely with purchasing and production teams to maintain accurate inventory levels.
- Ability to be on the manufacturing floor at times to verify part and kit numbers for accuracy.
- Dealer Service Support:
- Serve as the primary liaison between Barletta Boats and dealer service advisors, providing them with up-to-date information on parts availability, pricing, and ordering procedures.
- Assist with resolving any issues related to parts, availability, or discrepancies.
- Provide training and support on Part Smart for dealers to ensure ease of use and accuracy in ordering.
- Process Administration:
- Oversee the general administration of all service parts processes, ensuring seamless coordination between production, purchasing, and service departments.
- Implement and monitor performance metrics to ensure efficiency and accuracy in service part processes.
- Assist in the development and continuous improvement of service parts policies and procedures.
- Collaboration and Communication:
- Work closely with engineering, purchasing, and quality control teams to gather relevant information for parts diagrams and ensure accuracy.
- Communicate regularly with management to provide updates on platform performance, inventory issues, and process improvements.
- Associate’s degree or equivalent experience in supply chain management, logistics, or a related field.
- Experience with Part Smart or similar parts catalog management platforms is highly preferred.
- Strong technical aptitude and the ability to read and understand parts diagrams and schematics.
- Excellent organizational skills and attention to detail.
- Effective communication and collaboration skills, especially in cross-departmental functions.
- Proficiency in Microsoft Office Suite and ERP systems.
- Experience in Adobe Photoshop preferred.
- General Bill of Material experience in a manufacturing setting preferred.
- Problem-solving mindset with a proactive approach to managing parts availability and process improvements.
- Strong customer service skills, particularly in working with dealer networks.
- Ability to adapt to a fast-paced manufacturing environment.
- Compensation is based on past job history, knowledge and experience.
- Medical/Rx
- HSA/FSA
- Dental& Vision
- Short and Long-Term Disability
- Company Paid Life Insurance and AD&D
- Voluntary Life, Accident, Critical Illness, Hospital, Legal, Identity Theft
- Employee Assistance Program
- 401k with match
- Employee Stock Purchase Program
- Tuition Reimbursement
- This job description is intended to outline those functions typically performed by individuals assigned to this classification. This description is not intended to be all-inclusive or to limit the discretionary authority of supervisors to assign other tasks of similar nature or level of responsibility.