What are the responsibilities and job description for the Help Desk Technician position at Barksdale Federal Credit Union?
Summary:
Coordinate, install, and maintain PC hardware / software and all peripherals. Deliver technical customer support over the phone; identify, troubleshoot and resolve a wide range of technical computer-related problems; identify, evaluate and solve end-user workstation problems. Responsible for repairing, maintaining, upgrading, and installing computers and related peripheral equipment. Performs diagnostic testing to determine source of problems and makes necessary repairs. Ensures preventive maintenance schedules are followed. Efficiently handles installation of new systems and equipment. Keeps detailed and accurate records of all work performed. Maintains testing equipment and repair tools.
Job Requirements:
- One or more years of related computer equipment repair experience.
- High school graduate or equivalent with computer repair training and certification or an equivalent combination of education, training, and experience.
- Thorough knowledge of computer parts, applications, and telecommunication systems.
- Good knowledge of techniques, tools, and processes involved in designing technical plans, models, etc.
- Knowledge of appropriate testing and repair equipment.
Benefits:
At Barksdale Federal Credit Union we care about our people — and that means offering more than just a paycheck. That’s why we offer a benefits package designed to support your whole life — at work and beyond. From health and wellness, time off, and professional growth, you’ll find the resources you need to feel confident, supported, and empowered every step of the way. Listed below is a synopsis of the benefits offered by BFCU for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
Health & Wellness:
- Medical, Dental & Vision Insurance: Comprehensive coverage to keep you and your family healthy and confident.
- 24/7 Teledoc Health Access: Talk to board-certified physicians anytime via phone, app, or video.
- Mental Health Support: Confidential support through our Employee Assistance Program (EAP) — available to you and your household.
- Paid Life & Long-Term Disability Insurance: Company-paid coverage for added peace of mind.
- Wellness Programs: Fun challenges, rewards, and free virtual fitness classes to support your well-being year-round.
Time Off & Balance
- Generous Paid Time Off: 156 hours of PTO annually, plus enjoy 8 paid holidays to recharge and spend time with loved ones.
- Volunteer Time & Opportunities: Make a difference in your community — we make it easy to get involved. As well as we reward you for doing so!
Financial Benefits
- 401(k) with Company Match: Invest in your future with a competitive retirement plan and employer match.
- Financial Wellness Tools: Free financial advising, free Barksdale Federal Credit Union membership, and education around money management.
Growth & Recognition
- Education Assistance Program: Get reimbursed for up to 90% of tuition costs, up to the maximum allowable — invest in your future without the financial stress.
- Career Development: We offer in person and online training, certifications, leadership programs, and more to help you grow.
- Employee Recognition & Milestones: We also honor employees’ tenure milestones through our service anniversary program, celebrating their dedication to our mission.
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