What are the responsibilities and job description for the #2287 - CALL CENTER REPRESENTATIVE - Bossier City, LA position at Barksdale Federal Credit Union?
HOURS: Monday-Friday 10:00am-3:00pm; One Saturday a month 9:00am-1:00pm
Responsible for handling a variety of member service calls in a prompt and courteous manner. Resolves member questions and problems regarding accounts, orders, payments, products, and services. Completes and maintains related reports, records, and files. Cross-sells products and services and supports all functions within the Call Center. This is a high contact position that requires the ability to deal effectively with members by telephone, in writing and via Internet. Approximately 25,000 incoming calls and over 35,000 transactions.
NOTE: Please fill out all fields on the application. If it does not apply to you, enter in NA.
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