Assistant Manager, Client Experience

BarkleyOKRP is one of the largest full-service independent agencies in the U.S., helping brands not just win attention, but keep it–with ideas that create gravity. As a Big Indie, our integrated expertise runs deeper than the line for free food after a client meeting. And because we actually give a damn, we’re a Certified B Corp.

A five-time Ad Age A-List honoree, BarkleyOKRP proves that gravity-defying ideas get noticed.

Early in their career, this team member is bringing their natural skills of organization, strategic thinking, and problem-solving with a passion for the industry. We expect them to be curious and to absorb and learn as they grow. This partner has an eye for detail and holds themself to a high standard of quality and accuracy.

An Assistant Manager, Client Experience at BarkleyOKRP will act as a resource and information curator to support the team on projects, competitive analysis, and ongoing management of the client work. As a team player, they are continually observing and listening for what a project needs. They are expected to have flawless and timely execution of all communications and present themself professionally to clients (in person, via email, on the phone, etc).

In this key support role, there will be many opportunities to grow and learn. They will participate in client and team status meetings and calls, manage affiliate tracking documents (both client-facing and internal) to ensure deadlines are being met as well as track and communicate progress /updates along the way. In addition, you will participate in creative briefs and kickoffs and assist in managing both creative and client expectations.

Responsibilities

CLIENT: Detailed Support (of the work/team/mtgs)

• Become familiar with Client products and tactical elements of the Client’s marketing plan and how they are applied
• Immerse in client’s competitive set and be the “reporter” of key developments for the cross agency team
• For small projects, field requests from client to ensure that requested modifications (e.g. creative changes) are documented, communicated and implemented
• Capture notes in client meetings, prepare conference reports and maintain status reports when requested
• Maintain paper or electronic files for promotional plan and budget, current product literature and all client information
  
  

CREATIVE: Learning the whole brand & how to think across the spectrum

• Join in the briefing of creative projects and reviews for deeper understanding of the work and role it plays
• Train in the Whole Brand Approach and understand how it is applied to the business
• Work with creative and account team to develop job estimates
  
  

COLLABORATION: Base communications (accuracy/proofing) & team engagement

• Embraces a diverse and inclusive environment where each team member feels they can bring their best self, be respected and seen
• Assist CX team in coordinating and producing special projects/items
• Participate in the preparation of materials for promotional planning, client meetings, or new business presentations as needed
• Make all arrangements for internal team meetings and client meetings, including ordering and setting up refreshments
• Provide administrative support for all internal and client communications (e.g. invoicing, status reports, meeting notes, etc)
• Analyze publications for pertinent articles to be circulated to product team, as time permits
• Coordinate workflow and timeline needs with project management. Partner for all updates and internal meetings
  
  

Qualifications

• Bachelor’s degree from a four-year college or university preferred, or equivalent experience
• Related agency experience and/or training preferred (can include prior internships)
  
  

BarkleyOKRP’s Commitment to Diversity & Inclusion

• We believe being radically diverse and inclusive is the key to becoming one of the world’s great creative idea companies. By embracing everything that makes our partners who they are and what makes them unique to the world around them, we create the conditions and capacity to help creative, original thinking thrive.
• BarkleyOKRP is committed to Diversity, Equity, Inclusion and Belonging as part of our corporate strategic goals, supported by a formal DEI B program, Employee Resource Groups, Director of Diversity leadership and agency commitment to The Brand Lab, Creative Accelerator, Fellowship, MAIP, and BLAC.