Tenant Services Coordinator

Barker Pacific Group, Inc. is seeking a self-motivated, detail-oriented Tenant Services Coordinator to join our team and support the day-to-day operations of a premier Class A commercial office property in Mission Viejo, CA. As the Tenant Services Coordinator, you will play a key role in ensuring seamless property operations, exceptional tenant service, and accurate administrative and accounting support.

This position works closely with the General Manager and Property Manager and is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping operations running efficiently.

ESSENTIAL JOB DUTIES:

Tenant Relations & Office Support

• Serve as the first point of contact for visitors and incoming calls, providing professional and friendly service.
• Respond to tenant inquiries, service requests, and concerns; maintain positive landlord–tenant relationships.
• Manage and update the COVE app, ensuring accurate building communications.
• Coordinate tenant move-ins and move-outs, ensuring required documentation is completed and transitions run smoothly.
• Maintain organized tenant files, insurance certificates, contact lists, and key box assignments.

Administrative & Operational Support

• Collect, distribute, and route mail, packages, and courier deliveries.
• Support janitorial coordination between day staff and night supervisors.
• Assist with preparing service contracts and maintaining vendor folders and insurance compliance.
• Complete miscellaneous administrative tasks including correspondence, scanning, filing, shipping, and supply inventory.

Accounting & Finance Support

• Set up new vendors in Yardi; review, code, and process invoices for multiple properties.
• Apply daily cash receipts to tenant accounts and assist with accounts receivable follow-up and collections.
• Prepare tenant quotes and invoices generated from work order requests.
• Maintain accurate records related to lease documentation and tenant updates.

Additional Support

• Assist the Property Manager in coordinating day-to-day property operations and ensuring adherence to company procedures.
• Perform other essential duties as assigned.

Compensation & Benefits

• $70,400.00 - $75,000.00 per year (DOE)
• Competitive salary and comprehensive benefits package. 401(k), health, dental, vision, flexible spending account.
• Full employer-paid medical coverage for employee.
• Generous Paid Time Off, including Holidays
• Professional growth and development opportunities.
• Collaborative and supportive team environment.

Skills and Abilities

Analytical, organizational and administrative skills, which include a high level of ability in written and verbal communication and planning. Ability to establish schedules, meet deadlines, and maintain follow-up procedures.

Must be proficient in the following:

Windows Compatible PC; Software: Windows 10 & 11, Microsoft Office Suite – Word, Excel, Outlook, Teams, Yardi Voyager is a must, Adobe Acrobat, COVE Building App.