Lead Concierge

Come join our growing team!

If you are looking for a rewarding role with opportunities for growth at a company that values integrity, innovation, and teamwork, look no further! Barkan Management Company is a leading property management firm serving over 200 residential communities across 8 states, with regional offices in Boston and Washington D.C.

Founded in 1964, we have over 50 years of experience in real estate, specializing in community association and multi-family management, encompassing market rate and affordable housing. Our team of over 800 talented professionals shares a commitment to delivering unparalleled service, maintaining the highest quality standards, and exceeding client expectations.  Join us as we continue to redefine the standards of excellence in property management! 

Who we need:

The Lead Concierge is a motivated, experienced, hands-on leader who ensures every resident has a memorable and positive experience when interacting with the staff. Anticipating the needs of our residents is paramount in leading a successful staff. This is a full-time, non-exempt position reporting to the General Manager. The role is based in Boston, MA. Will maintain a secure and friendly, welcoming environment for the residents; ensuring that all residents and visitors are properly greeted and screened, and provide residents with personal services in an efficient, responsive, and professional manner. This position will also oversee and schedule the organization of the front desk, oversee scheduling of the front desk staff front desk Concierge staff, and ensure all front desk Concierge shifts are covered.

What you’ll do:

• Maintain complete knowledge of rules, regulations, and policies 
• Welcome/greet all residents and guests to the property in a professional manner reflecting a willing attitude to accommodate.
• Become knowledgeable with building service providers, i.e., Cleaners, Home Health Aid services, limousines, taxis, pet services, food delivery, dry cleaners, etc.
• Ensure that the front lobby is always well maintained; weather mats installed during inclement weather and removed immediately following; chipped paint addressed immediately, proper lighting, panel, and desk polished, and the like.      
• Receive calls from residents for personal services and coordinate the same where possible. Ensure that all requests are met in a timely manner. 
• Ensure that the front desk is always covered.
• Accept deliveries in accordance with approved policy, mail, and dry cleaning, and maintain logs associated with each task. 
• Receive calls from residents for maintenance or service and forward them to the appropriate person during routine business hours.  For after-hour service requests, assess if the issue can wait until the next business day and login work order on Building Link.  If appropriate notify maintenance on call to assist.  
• Maintain strict adherence to key control policy, requiring that all visitors needing a key to be authorized to enter the unit. Log in all key requests. 
• Maintains up to date resident contact list, to include owner & tenant contact phone #s and update all as needed.  Also maintain list of elderly residents, and pets (cats) needing additional assistance in case of emergency.
• Maintain weekly / monthly schedules of all Front Desk Concierge. Assist staff to find substitute for their shift, as needed in cases of illness, emergency, vacation, etc. Any vacation requests must be approved by manager first, then by Coordinator, with a minimum of 2 weeks’ notice.
• Ensure that all contractors and vendors entering the front lobby sign in before entering.
• Enforce the building rules and regulations as provided by the Board of Directors. 
• Carefully monitor all security and life safety systems and report problems to building security as well as the General Manager.  
• Maintain building emergency procedures manual and postings at the front desk. Respond to any building emergency situations (Fire alarms, etc.) in accordance with building and front desk procedures.
• Coordinate all resident moves - In and out.
• Welcome new residents and assist with coordinating the delivery of newspapers, cable TV, peapod delivery, laundry services, etc. 
• Perform visual inspection of Garage and control flow of authorized visitors.
• Maintains up to date resident contact list, to include owner & tenant contact phone #s and update all as needed.  Also maintain list of elderly residents, and pets (cats) needing additional assistance in case of emergency.
• Maintain Emergency and Vendor contact binder at the front desk. 
• Provide information about local activities and events throughout the city.   
• Introduce new services and opportunities that may be of interest to owners and residents. Review with General Manager, first. 
• Document all resident requests, complaints, or problems immediately and notify designated department/personnel for resolving the issue. 
• Complete incident reports as needed. 
• Performs special projects and office tasks as required by manager and / or Board of Directors.
• Maintain a current listing of vendors including babysitting, housekeeping, pet care, florist, dry cleaning, restaurants, ticket agencies, theater, and the like. 
• Ensure personal appearance is always professional, clean, and shoes are polished.  

What we’re looking for:

• Possess knowledge about the area in which the property is located (i.e. Restaurants, transportation, events, etc.). 
• Demonstrated experience in service and hospitality. 
• Excellent communication skills. 
• Bring a very engaging and attentive personality to a team of highly motivated hospitality professionals. 
• Take pride in their appearance, their service role, and their commitment to services excellence. 
• Have outstanding communication Skills – from professional writing to eloquence of speech and body language. 
• Working knowledge of Microsoft Word and excel a plus. Prior experience with Building Link or CINC software also a plus.
• Be able to demonstrate a proven history of reliability to a set work schedule. 

Job Location – The Lead Concierge will be stationed at the front desk, greeting residents, vendors, and visitors as they arrive and depart. 

Organizational Relationship - Reports to Property General Manager

The Barkan Companies is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.