PC Support and Network Support

Key Responsibilities:

1. PC Support:
   • Provide technical support for desktops, laptops, and peripheral devices (printers, scanners, etc.).
   • Install, configure, and maintain operating systems, software, and hardware.
   • Troubleshoot and resolve issues related to applications, system performance, and hardware malfunctions.
   • Assist with the setup and reinstallation of computers and related devices.
   • Maintain an inventory of IT equipment and ensure timely updates or replacements.

1. Network Assistance:
   • Support the setup, configuration, and maintenance of network systems, including routers, switches, and firewalls.
   • Monitor network performance and troubleshoot connectivity issues.
   • Assist in maintaining servers and ensuring network security protocols are followed.
   • Provide remote and on-site technical guidance to end users for network-related problems.
   • Collaborate with IT teams to implement upgrades and optimize network efficiency.

1. End-User Support:
   • Respond to help desk tickets and provide timely resolutions to user-reported issues.
   • Educate users on best practices for system and network usage.
   • Document technical procedures, solutions, and troubleshooting steps for future reference.

1. General IT Support:
   • Ensure compliance with organizational IT policies and standards.
   • Participate in IT projects, such as system migrations or network upgrades.
   • Stay updated on emerging technologies and recommend improvements to existing systems.

Skills and Qualifications:

• Strong knowledge of operating systems (Windows) and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and hardware.
• Excellent problem-solving and communication skills.
• BS degree in computer science, Information Technology
• Certifications like CompTIA A , Network , or equivalent are a plus.