What are the responsibilities and job description for the Sales Support Specialist position at BARENTZ NORTH AMERICA LLC?
The Sales Support Specialist serves as the “go to” person for our operations, sales and accounting teams. This position will be involved in a variety of facets of our business to help resolve issues and support internal and external customers.
Essential Duties and Responsibilities*
- Serve as a liaison for key customers
- Communicate directly with customers on an as needed basis in person and/or e-mail
- Order and receive in vendor samples
- Process customer sample orders, follow up and provide updates as necessary
- Generate invoices
- Accurate and timely processing of accounts payables and receivables
- Review paperwork for accuracy and correct potential issues
- Set up and maintenance of sample line items
- Assist in the coordination and processing of regulatory requests
- Monthly sales reporting
- Oversee customer rebates
- Review of low margin sales analysis
- Document customer complaints and complete corrective action requests
- Special reports and projects for management and account managers
- Team support – intermediary for other departments
- Support and lead by example, Barentz’ culture, values and fundamentals
- Participate in ongoing personal development opportunities
- Other duties and responsibilities as requested
Qualifications
- Bachelor’s Degree in Business or a related field preferred
- 3 years of experience in customer service, sales support or inside sales
- Exceptional interpersonal and communication skills, as they will be responsible for interacting with customers, suppliers, colleagues and management on a regular basis
- The ability to work in a team environment, prioritize work assignments and act independently to resolve potential conflicts
- Self‐motivated, high energy, and engaging level of enthusiasm and positive outlook
- Act legally and ethically in all professional relationships in adherence with Barentz’ purpose, strategies, and values