What are the responsibilities and job description for the Call Center Agent - Peoria IL position at Bard Optical?
CALL CENTER AGENT - IN OFFICE
At Bard Optical, we believe in vision for life.
Bard Optical is number 37 of the top 50 optical retailer in the US and as part of an eyewear industry leader, Bard Optical, strives for a higher standard of quality in your eyewear needs.
RESPONSIBILITIES AND DUTIES
Serve as a first point of contact for our patients - delivering excellent customer service
Schedule eye exam appointments through calls
Pre-authorizing insurance as needed
Must possess a professional and friendly attitude and be able to quickly develop a rapport with patients over the phone
Ability to learn and navigate new software quickly
Answer inbound phone calls, identify and resolve caller needs, and provide information
Route calls as needed
Fluent in English (Spanish is a plus)
Be a Team player
QUALIFICATIONS AND SKILLS
Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
Excellent problem-solving, listening, communication and customer service skills
Proficient in relevant computer applications
Previous call center experience preferred
Previous insurance pre-authorization experience preferred
Proficient data entry and phone skills
High School diploma or equivalent
BENEFITS
Starting wage from $17 per hour with significant incentive opportunities
Health insurance
Dental insurance
Life insurance
401(k) with yearly employer contributions
Paid holidays
Paid time off
Employee eyewear discounts and allowances
Job Type: Full-time
Salary : $17