Front Desk Concierge - Aesthetic Medical Practice

Job description:

With a unique model combining medical services and an upscale barbershop experience, we offer state of the art hair restoration complemented with signature hair and beard styling, science-backed products, and proprietary scalp camo treatments. Led by innovative founders with deep experience in the hair industry, BSG strives to empower every customer with reliable solutions and confidence-restoring results.

POSITION

Our Front Desk Receptionist team member delivers engaging first impressions, outstanding customer service, and a collaborative, team-minded focus, while working closely with the Client Services, Clinical, and Barbershop teams.

This role combines the responsibilities of a traditional front desk staff with those of an elite concierge. Must be a hard worker, team player, motivated, and able to multitask in a fast-paced and fun environment.

FRONT DESK RECEPTIONIST RESPONSIBILITIES

This list is not exhaustive

• Delivers a world-class premium experience in a fast-paced environment
• Exudes a high-energy, positive attitude
• Gains a high-level understanding of our services and is able to answer guest inquiries
• Assists in patient and guest travel accommodations
• Masters and confidently multitasks across multiple workflow systems
• High level of systems oversight (Dr. Chrono, Acuity, etc)
• Supports company values and initiatives through leading by example
• Resolves issues proactively and addresses conflicts/challenges with care and urgency
• Maintain a polished and professional environment for employees and guests alike throughout the physical concierge space
• Assist with Outpost Social Media content creation/collection and collaborate with Marketing Initiatives

FRONT DESK RECEPTIONIST REQUIREMENTSk

• Outgoing with a positive attitude
• Naturally friendly and welcoming; excellent with people of all personality types
• Stellar written and verbal communication skills
• Quick learner with strong computer/technology skills
• Well organized and very punctual
• Experience in a medical/office administration

FRONT DESK RECEPTIONIST BENEFITS

• Paid Time Off (PTO)
• Employee discounts & referral rewards
• Healthcare available: medical, dental, vision, life
• Employer Assistance Programs (commuter, health and wellness, mental health, etc.)
• 401K

Job Type: Full-time

Compensation: $20-$23 hourly Monthly Bonus Opportunity

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 3 years (Required)
• aesthetic medical office: 1 year (Required)
• Work Location: In person