Aesthetic Medical Receptionist

About Us

We are a modern hair restoration and grooming destination that blends advanced medical treatments with a refined barbershop experience. Our services include cutting-edge hair restoration, premium hair and beard styling, science-driven products, and proprietary scalp camouflage solutions. Built by industry leaders, our mission is to deliver trustworthy solutions that help clients look and feel their best.

The Role

We are seeking a polished, proactive Front Desk Concierge / Receptionist to serve as the first point of contact for our clients and patients. This role goes beyond a traditional reception position—combining hospitality, coordination, and administrative support in a fast-paced, high-touch environment. You will work closely with clinical providers, client services, and grooming professionals to ensure seamless daily operations and an exceptional guest experience.

Key Responsibilities

• Create a warm, professional, and elevated first impression for every guest
• Provide concierge-level customer service in a high-volume setting
• Develop a strong working knowledge of all services and confidently answer client questions
• Coordinate patient and guest travel logistics as needed
• Manage fulfillment and shipping of medications and product kits
• Navigate and multitask across multiple scheduling and EMR systems (e.g., DrChrono, Acuity)
• Maintain accuracy across scheduling, documentation, and internal workflows
• Assist with onboarding and training of new front desk team members
• Address client concerns promptly, professionally, and with discretion
• Maintain a clean, organized, and visually polished front desk and guest space
• Monitor, track, and replenish inventory for medications, retail products, and office supplies
• Support local social media content capture and collaborate with marketing initiatives
• Contribute to performance goals and operational KPIs for the location

Qualifications & Skills

• Strong alignment with our core values: exceptional service, integrity, accountability, empowerment, and pride in your work
• Friendly, outgoing, and confident communicator
• Professional demeanor with the ability to connect with a wide range of personalities
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, and reliable
• Comfortable learning new technology and managing multiple software platforms
• Prior experience in medical, aesthetic, or office administration required

Experience Requirements

• Minimum 3 years of customer service experience
• At least 1 year of experience in an aesthetic or medical office setting

Compensation & Benefits

• Paid Time Off (PTO)
• Medical, dental, vision, and life insurance options
• 401(k) retirement plan
• Employee discounts and referral incentives
• Employer assistance programs (commuter benefits, wellness support, mental health resources)
• Opportunities for professional growth and advancement

Job Type: Full-time

Work Location: On-site / In person

Pay: $22.00 - $24.00 per hour bonus opportunity up to $1,000/month