What are the responsibilities and job description for the Consumer/Resi Servicing Specialist position at Bar Harbor Bankshares?
Position Summary:
This position is responsible for performing a variety of duties in support of Consumer and Residential loan products while providing exceptional customer service to both internal and external customers.
Responsibilities (Essential):
- Boarding and maintenance on all Consumer & Residential loans.
- Maintains customer escrow accounts and is a backup for paying insurance, including PMI, and/or taxes for all accounts
- Maintains collateral tracking for residential loans, including follow up with other departments
- Works with customers, via incoming/outgoing calls, emails, or Banno conversations with questions on mortgage loans, including escrow
- Assists with audits required by Freddie Mac, when needed
- Serve as a backup for various duties to ensure the department always remains functioning.
- Perform general data entry for and parameter changes on all Consumer & Residential loans.
- Perform customer research as requested by Bank branches or departments.
- Provide loan-related guidance to Bank branches and departments as needed.
- Identify, review and ensure compliance with the laws and regulations which affect assigned functional areas.
- Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
- Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.
- Enthusiastically support the Bank’s Guiding Principles and Brand Behaviors.
- Adhere to federal regulatory requirements, such as the Anti-Money Laundering and Bank Secrecy Acts, and all established policies and procedures.
Responsibilities (Marginal):
- Perform other duties as requested.
Required Education & Experience:
- Minimum of a high school degree or the equivalent
- 5 years Banking experience, required.
- Demonstrated professional customer relations and communication skills
- The ability to receive and understand oral questions and written instructions, and the ability to apply them to assigned job responsibilities.
- The ability to analyze, interpret findings and results, and to draw logical conclusions in carrying out day-to-day assignments.
- The flexibility to learn and keep current with changing procedures and regulations, varying job assignments, technological advances, and new equipment.
- The ability to work as a positive team member in a fast-paced, high-volume environment and to manage multiple assignments.
- Working knowledge of Windows-based software programs is required.
Physical Demands and Work Environment:
Physical Demands: General office environment.
Work Environment: General office environment.
Schedule Expectations:
Full time, 40 hour per week.
Required Travel:
This position requires travel on a limited, as-needed basis.
AAP/EEO Statement:
Bar Harbor Bank & Trust is an Equal Opportunity Employer, Minority/Female/Disability and Protected Veteran. These are the requirements for an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
