What are the responsibilities and job description for the Admissions Supervisor position at Baptist Memorial Hosp Oktibbeha County / BMHOC?
Job Summary – Patient Access Supervisor
The Patient Access Supervisor at Baptist Memorial Hospital Oktibbeha County is responsible for managing the daily operations of patient access services, including admissions, registration, and insurance verification. This role ensures patients are greeted with compassion and professionalism while facilitating accurate and efficient data collection to support clinical and revenue cycle processes.
As a key member of the Patient Financial Services team, the Supervisor works closely with clinical departments, billing teams, and administrative leadership to uphold the hospital’s commitment to quality care and service excellence. The role involves supervising front-line staff, optimizing workflow efficiency, ensuring regulatory compliance (HIPAA, EMTALA), and driving improvements in patient experience.
Key Responsibilities
- Supervise and support staff in admissions, registration, and insurance verification for Baptist.
- Oversee daily workflow to ensure timely and accurate patient registration and data entry
- Conduct training and competency assessments for new and existing employees
- Monitor staff performance and productivity using KPIs, accuracy audits, and patient feedback
- Serve as a liaison between patient access, clinical departments, and revenue cycle staff
- Resolve escalated patient concerns with professionalism and compassion
- Maintain compliance with federal, state, and hospital regulations
- Assist in developing and implementing procedures to reduce claim denials and improve financial outcomes
- Prepare reports for departmental leadership on volumes, quality metrics, and process improvements
Qualifications
- 3 years of experience in hospital-based patient access or revenue cycle functions
- Previous supervisory or lead role experience strongly preferred
- Working knowledge of EMR systems (e.g., Meditech, Epic, or similar) and Microsoft Office Suite
- Excellent leadership, communication, and organizational skills
- Strong understanding of insurance verification, and pre-authorizations
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.