Customer Service Coordinator II- Memphis Lung Foundation

Overview

Job Summary

The Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed at ensuring a smooth and efficient clinic experience for patients and staff. Coordinates and directs the office activities of the physician practice. May be responsible for financial counseling thus verifying insurance and collecting the appropriate co-pays, co-insurances and past due balances. Will make appointments and appointment reminder phone calls. May handle pre-certifications and maintains a professional working relationship with insurance companies. Displays good public relation and communication skills.

Responsibilities

• Verifies insurance, communicates regularly with carriers and other regulatory agencies for 
  reimbursement purposes.
• Performs daily and monthly close out procedures for internal controls and cash balancing.
•  Maintains working knowledge of insurance co-pays and deductible, and workman's compensation 
  protocols to ensure accurate and compliant billing information.
• Promotes customer satisfaction while maintaining a positive, professional manner in both verbal 
  and nonverbal communication.
• Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic 
  operations.
• Answers telephones, takes, and directs messages on a timely basis according to the direction and 
  location appropriate to maintain continuous workflow.
• Perform accurate charge entry.
• Complies with all organizational policies regarding ethical business practices.
• As necessary, calls patients to obtain payment due or make financial arrangements for scheduled 
  exams.
• Schedules appointments, gathers demographic and insurance information and enters into the 
  practice management system.
• Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth work-flow and to ensure confidentiality.
• Coordinates resources necessary to input accurate data, both demographic and medical, collect 
  appropriate fees at time of service and assist patient with financial counseling when appropriate.
• Completes assigned goals

Minimum Education

Preferred/Desired

Collegiate or medical trade 
completion. Associates Degree
 

Training
Description Minimum Required Preferred/Desired
Current knowledge of medical
Terminology. Knowledge in 
insurance verification and charge 
entry as provided through 
experience in a physician 
practice. 

Special Skills
Description Minimum Required Preferred/Desired
Excellent customer relations 
skills. Basic knowledge of 
Windows applications. Current 
knowledge of medical 
terminology.
Licensure
Description Minimum Required Preferred/Desired

Desired Experience

Desired Licensure, Registration, Certification