What are the responsibilities and job description for the Clerk-Information Desk position at Baptist Memorial Health Care?
Overview
Job Summary
Handles all telephone calls and walk-up requests for designated area. Administers department programs
and services. Performs other duties as assigned.
Required Population Served
Job Responsibilities
Job Responsibilities
Experience
Description Minimum Required Preferred/Desired
3 years general office or
customer service-related
experience.
3 years general office or
customer service-related
experience.
Education
Description Minimum Required Preferred/Desired
Skill in communicating clearly
and effectively using standard
English in written, oral and verbal
format to achieve high
productivity and efficiency. Skill
to write legibly and record
information accurately as
necessary to perform job duties.
Training
Description Minimum Required Preferred/Desired
Special Skills
Description Minimum Required Preferred/Desired
Basic computer skills and
excellent customer service skills.
Experience with basic office
equipment.
Licensure
Job Summary
Handles all telephone calls and walk-up requests for designated area. Administers department programs
and services. Performs other duties as assigned.
Required Population Served
Job Responsibilities
Job Responsibilities
- Answers telephones and greets customers using customer service techniques to promote positive
- Triages requests to appropriate service or department, utilizing hospital lists and resources.
- Monitors services and supplies for accuracy and effectiveness, maintaining reports and
- Utilizes department modules to orient new employees and volunteers to role to assure accurate
- Completes assigned goals.
Experience
Description Minimum Required Preferred/Desired
3 years general office or
customer service-related
experience.
3 years general office or
customer service-related
experience.
Education
Description Minimum Required Preferred/Desired
Skill in communicating clearly
and effectively using standard
English in written, oral and verbal
format to achieve high
productivity and efficiency. Skill
to write legibly and record
information accurately as
necessary to perform job duties.
Training
Description Minimum Required Preferred/Desired
Special Skills
Description Minimum Required Preferred/Desired
Basic computer skills and
excellent customer service skills.
Experience with basic office
equipment.
Licensure