What are the responsibilities and job description for the Patient Access Supervisor, Call Center, Southbank Plaza position at Baptist Health?
Job Summary
Baptist Medical Center is currently hiring for a Full-Time Days Patient Access Supervisor to join our PAS Call Center Department at our Southbank Plaza location here in Jacksonville, FL area.
Shift Details: Monday through Friday 8:30 AM to 5:00 PM
As a Patient Access Supervisor, you will be responsible for:
Registering patients accurately and efficiently.
Utilizating multiple systems and interfaces.
Cross-Training in order to work in multiple patient access areas.
Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters.
Contributing to PAS Goals as defined annually (Collections, Palm Scanning, etc.).
Possessing a strong understanding and able to explain State and Federal regulations including EMTALA, AHCA, and JCAHO.
Maintaining a professional relationship with all clinical and non-clinical team members including peer leaders in other departments.
Articulating compliance documentation and ensure completion of required patient consent forms.
Maintaining patient privacy in accordance with HIPAA guidelines.
Assisting in the On-Call rotation for the assigned area including staffing as needed.
Providing daily leadership to the assigned department in coordination with the PAS Manager.
Experience Requirements:
1-2 years Customer Service Experience Required
1-2 years Healthcare Experience Required
1-2 years Insurance Experience Required
1-2 years of Leadership Experience Required
1-2 years of Patient Access Services Experience Required
1-2 years of Scheduling Experience Required
1-2 years of Patient Financial Services Experience Required
Education & Credential Requirements:
High School Diploma Required
CRCS and/or CHAA at least 1 within 90 days of hire.
This Patient Access Supervisor will be located at Baptist Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now!
Education Required
High School
Experience
- Healthcare Experience
- Customer Service Experience
- Scheduling Experience
- Patient Financial Services Experience
- Patient Access Services Experience
- Leadership Experience
- Insurance Experience
License and Certification
- Driver's License - DMV
- Certified Revenue Cycle Specialist (CRCS) - AAHAM
- Certified Healthcare Access Associate (CHAA) - NAHAM
Location
Downtown - Southbank Building 1
1650 Prudential Dr
Jacksonville, , 32207
About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.