What are the responsibilities and job description for the Customer Service Self Pay Specialist III, Single Billing Office, Baptist Metro Square position at Baptist Health?
Job Summary
Baptist Metro Square is hiring a Customer Service Self Pay Specialist III to join our team in Jacksonville, Fl. This is a full-time opportunity Monday - Friday 8:00am - 5:00pm.
Customer Service Self Pay Specialist II Job Responsibilities:
Serves as the point of contact for the Baptist Health integrated single billing office customer service center handling a high volume of patient inquiries through inbound and outbound telephone calls, interactive voice recorder (IVR) messages and MyBaptistChart inbasket messages and social media
Responsible for the timely, accurate resolution of patient, guarantor, and third party (ie insurance companies, attorneys, providers) inquiries for hospital and professional services provided by the Baptist Health enterprise
In addition to resolving inquiries, functions include processing of patient payments, establishing payment arrangements, coordinating and monitoring timely responses from Baptist regarding contested accounts
Highly engaged in the Baptist patient and family experience, each Customer Service Specialist must be efficient and effective on the technical aspects of Epic but also demonstrate the Baptist Core Values with empathy and compassion.
Experience Requirements:
1-2 years Billing Experience Required
1-2 years Medical Billing Experience Required
1-2 years Customer Service Experience Required
1-2 years Call Center Experience Preferred
Education & Credential Requirements:
High School Diploma Required
Education Required
High School
Experience
- Customer Service Experience
- Medical Billing Experience
- Billing Experience
License and Certification
- Driver's License - DMV
Location
Downtown - Main Building
800 Prudential Dr
Jacksonville, , 32207
About Baptist Health
Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to the annual National Research Corporation study of Jacksonville area residents, Baptist Health ranks highest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.