What are the responsibilities and job description for the PBX Operator position at Baptist Health System KY & IN?
Summary
Job Description:
The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.
PBX Operator
Full-Time, Days
Job Description:
- Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
- Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
- Provide information to walk-up visitors and patients in a courteous and professional manner.
Requirements:
- High school diploma or equivalent
- One year customer service experience
Benefits:
- Health, Vision, Dental, and Pet Insurance
- Life Insurance
- Short Term and Long-term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial assistance
- Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.