What are the responsibilities and job description for the Patient Representative Coordinator Customer Service Relations position at Baptist Health System KY & IN?
Summary
Job Description:
Seeking Patient Representative Coordinator
Full-time, 5 days/week, 8-hour days, flexible hours, no weekends/holidays
Baptist Health Floyd, Customer Service Relations
Southern Indiana/Louisville, Kentucky area
Serve as a liaison between patient and hospital staff. Assist patients in interpreting hospital policies, procedures, and services, and in obtaining solutions to problems and concerns. Assist staff in gaining awareness of patients’
perceptions of the hospital experience. Assist director in investigating patient concerns and communicating follow up to complainant via phone and written correspondence.
Position/Opportunity Highlights:
Opportunity to work in a Regional, Non-Profit Hospital
Opportunity to work with a wide array of patients
Opportunity to work for an organization that promotes continued education
Comprehensive evidence-based nursing care
Qualifications:
Bachelor of Science in Nursing
- Master of Science in Nursing preferred
Graduate of approved nursing program
Current Indiana RN license
Baptist Health Floyd is a Pathway to Excellence® designated organization.
We offer competitive salaries and excellent benefits. We are conveniently located 10 minutes from downtown Louisville at 1850 State Street, New Albany, IN 47150. EOE.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.