Lead Housekeeper

Overview

Baptist Memorial Health Care Corporation

Job Description

Job Title: Lead Housekeeper

Corporation/Dept.: Baptist Health Sciences University

Department: Environmental Services

Reports to: Manager of Environmental Services

Purpose Of Position And Scope Of Responsibility

Responsible for the cleaning, disinfecting, and maintenance of the University buildings and for identifying and reporting necessary repairs of equipment and building. Cleans and supplies classrooms, labs, lounges, bathrooms and offices in accordance with standard procedures of the Environmental Services Department. Uses cleaning devices including 16 and 24 oz. wet mops, wringers, dusters, vacuum cleaners and other necessary tools which includes roto floor machine, auto scrubber, floor burnisher and carpet extractors Lead housekeeper is responsible for the daily maintenance and cleaning of the facility 8 hours a day, 5 days a week or at the request of immediate manager. Incumbents are subject to hours beyond the normal workday.

Principal Accountabilities/Responsibilities

E 1 Monitors all aspects of employee work assignments with work schedules set by manager.

E 2 Builds positive work relationships with coworkers, faculty, staff, students, and guests.

E 3 Participates as a valued team member providing assistance when needed to

ensure continued satisfaction.

E 4 Maintains supplies and equipment by requisitioning and controlling supplies and equipment repairs.

E 5 Ensures overall cleanliness of the University through proper cleaning, floor care, project work, and maintenance of building.

E 6 Fulfills University required competencies and adheres to university and departmental policies and procedures.

Minimum Qualifications

E 7 Performs other accountabilities as required or directed.

Knowledge/Education

Experience

Licensure, Registration, Certification

Special Skills

Skill in planning, organizing, delegating, and controlling personnel activities as acquired through work experience or completion of high school or equivalent.

Knowledge of university and departmental policies and procedures, equipment, staffing, and operations as normally acquired through 6 to 8 weeks of orientation and mentoring. Knowledge of scheduling, variable staffing, work assignments, customer relations and development, housekeeping procedures as acquired through 2-3 years of housekeeping or supervisory experience.

None

Work requires the knowledge of proper use of specialized cleaning equipment, cleaning techniques, safety procedures, and infection control methods.

Must have valid driver’s license

Physical Requirements

Ability to use eye-hand coordination, visual perception skills, and problem-solving abilities. Ability to perform light, medium, and heavy lifting of trash depending on level. Ability to handle prolonged periods of standing, walking, bending, and stooping while cleaning/supervising. Ability to use light and heavy-duty equipment when applicable to the level of housekeeping. Ability to lift a minimum of 50 pounds.

Environmental Conditions

Usual work environment is inside a heated/cooled work area, classroom, laboratory, or office space. Variable hours including nights and weekends.

Continuous exposure to cleaning solutions, dirt and fumes, occasional exposure to human waste and sharps in waste disposal.

Signatures Of Approval

Human Resources:

President

Revised: 10/12; 7/2014; 8/16; 2/18; 6/24

Lead Housekeeper I

1 Monitors all aspects of employee work assignments with work schedules set by manager.

Main Activities Knowledge and Skills

• Makes rounds at end of shifts to ensure cleanliness of facilities
• Anticipates, reacts, and guides others as instructed by manager.
• Accurately assesses personal job
  
  

performance.

• Identifies opportunities for process
  
  

improvements

• Maintains a safe environment at all
  
  

times.

• Knowledge of employee work areas and assignments.
• Effective communication skills, written
  
  

and verbal.

• Knowledge of equipment, chemicals,
  
  

and other supplies used in the

department.

• Knowledge of University policies and
  
  

procedures.

• Knowledge of safety policies and
  
  

procedures.

• Ability to work independently.
• Good time management skills.
  
  

2 Builds positive work relationships with coworkers, faculty, staff, students, and guests.

Main Activities Knowledge and Skills

• Displays Service First values with all customers.
• Builds and fosters positive working relationships throughout the University.
• Provides consistent honest feedback to manager about own performance
• Assists faculty and staff with Environmental services needs
• Maintains high standards of courtesy and
  
  

respect in dealing with Baptist

colleagues and guests.

• Application of Service First values.
• Effective communication skills, written and verbal.
• Ability to maintain composure in stressful situations.
• Timeliness in communicating goals and objectives.
• Decision-making ability.
  
  

Lead Housekeeper I

3 Participates as a valued team member providing assistance when needed to ensure continued satisfaction.

Main Activities Knowledge and Skills

• Shows flexibility in meeting University needs.
• Demonstrates ability to carry out new policy and procedures.
• Clearly demonstrates cleaning processes by physically demonstrating tasks.
• Assists coworkers in daily assignment to maintain overall cleanliness.
• Support management decisions and sets an example for other team members.
• Effective communication skills to handle delegation, conflict resolution, crisis management.
• Effective communication skills, written and verbal.
• Knowledge of work assignments.
• Knowledge of proper cleaning techniques and cleanliness levels.
• Knowledge of departmental policies and procedures.
  
  

4 Maintains supplies and equipment by requisitioning and controlling supplies and equipment to ensure adequate supplies.

Main Activities Knowledge and Skills

• Ensures the proper cleaning and storage of equipment at all times.
• Track inventory to ensure adequate supplies on hand.
• Reports unsafe conditions to appropriate departments.
• Participates in training needs for ongoing improvement and performance activities.
• Seeks information and direction from manager to stay well informed.
• Communication skills to relate to students and coworkers.
• Ability to prioritize multiple tasks.
• Knowledge of cleaning techniques, equipment use, chemicals, infection control and safety and ability to parlay this knowledge into training of other employees.
• Knowledge of University policies and procedures.
• Ability to work independently at given experience level.
  
  

Lead Housekeeper I

5 Ensures overall cleanliness of University through proper cleaning, floor care, project work and maintenance of buildings.

Main Activities Knowledge and Skills

• Demonstrates values and flexibility in scheduling to meet department needs.
• Cleans all areas of the University by maintaining the area in a detailed fashion.
• Maintains floors in all areas via proper techniques, chemicals and equipment.
• Shows self-direction in maintaining the aesthetics of each building.
• Strives for highest level of cleanliness.
• Able to adjust schedule when requested.
• Organizational skills.
• Knowledge of pertinent standards.
• Knowledge of departmental expectations for employee performance.
• Good self-evaluation skills.
• Correct use of chemicals, thoroughness and timeliness of cleaning and proper organization of cleaning equipment, consistency adherence to safety guidelines, thoroughness in completing and following seven step cleaning process.
• Knowledge of all areas of floor care and appropriate equipment for specific jobs.
  
  

6 Fulfills University required competencies and adheres to University and departmental policies and procedures

Main Activities Knowledge and Skills

• Attends required number of meetings and in-services.
• Records and reports work time accurately.
• Completes the annual Mandatory training on time.
• Completes and assists in the required safety training competencies.
• Adheres to rest and meal breaks to serve as an example.
• Reflects the University values and follows ethical and compliance standards in his/her daily activities.
• Application of Service First values.
• Ability to adjust schedule.
• Organizational skills.
• Knowledge of pertinent standards.
• Knowledge of departmental expectations for employee performance.
• Self-evaluation skills.