Assistant Director of Admissions Operations & Technology (University)

Overview

Job Summary:

The Assistant Director of Operations for Admissions oversees the admissions operations team, ensuring smooth functionality and integration across systems, processes, and staff training. This role is responsible for leading the team in creating and maintaining Standard Operating Procedures, managing key relationships with consultants and stakeholders, and coordinating technology solutions to support data-informed decision-making. The Director ensures data integrity through the management and upkeep of critical systems, while supporting admissions initiatives through ongoing analysis, training, and process optimization. The Assistant Director of Operations leads strategic admissions functions with a focus on optimizing the admissions program Salesforce (JRM) to enhance application review, data integrity, and student engagement. This role ensures efficient operations through system oversight, staff training, and cross-campus coordination. Under the general direction of the Director of Admissions. Responsible for all functions, 24 hours/day, 7 days a week. Incumbents are subject to hours beyond the normal workday.

Job Responsibilities

• Perform as a member of the admissions leadership team to provide office leadership and help set strategic direction for people, culture, and processes
• Supervise directly the overall operations team composed of an Academic Operations Specialist and Student Workers
• Manage, lead, and streamline relationships with consultants and external stakeholders
• Lead the operations division efforts for data-informed decisions, and coordinate technology needs for areas to improve
• Perform analyses, identify problems and solutions, make recommendations and evaluate results relating to the development, enhancement, and maintenance of existing admissions practices, processes, and culture
• Manage the integrity of the admissions process flow from application through enrollment. Proactively ensure data integrity across all systems through diligent monitoring of reports and processes
• Maintain the admissions Salesforce/JRM instance in collaboration with the Director of Admissions. Admissions Officers and the Academic Operations Specialist to assist with core admissions functions including application review and student engagement
• Serve as a user and administrator for various systems including Salesforce, Jenzabar and others as needed
• Partner with all Admissions subdivisions on the daily operations of JRM, including investigating and configuring forms, communications, events, interviews, portals, workflows, data imports, automation, queries, and reports
• Build and update queries and reports for enrollment data analysis as requested, collaborating closely with the Director of Admissions
• Work with both internal and external stakeholders to review and manage data, as well as application imports and exports
• Coordinate and facilitate staff development, training, and onboarding in the use of JRM and other relevant software and technologies (creating documentation, leading training sessions, and acting as the primary point of contact for any JRM-related issues)
• Ensure access to CRM training/documentation for new Admissions staff and coordinate ongoing training for existing staff to keep knowledge current
• Oversee all Standard Operating Procedure creation, documentation, and upkeep for all the admissions divisions
• Collaborate with the Directors of Admissions and the VP for Enrollment Management and Student Affairs to oversee the annual admissions budget planning and allocation
• Assists in admissions events, Admitted Student Days, Family Weekends, etc.
• Performs other accountabilities as required or directed.
  
  

Minimum Qualifications

• Bachelor’s Degree
• 4–6 years of experience in admissions, enrollment management, or related higher education operations.
• Experience with admissions CRM systems and student information systems.
  
  

Desired Qualifications

• Master’s degree in higher education administration, business, data analytics, or related field
• 7 years of progressively responsible experience in admissions, enrollment management, or related higher education operations
• Experience with Salesforce and Jenzabar higher education products.