What are the responsibilities and job description for the Team Lead I - Registration/Emergency Department position at Baptist Health Care?
Job Description
The Team Lead - Registration performs a variety of data entry and general registration functions for the Outpatient Departments in the facility. It is the responsibility of the Registration Team Lead to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. The team lead will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company and obtain any necessary authorizations to cover the Outpatient Services. The team lead will also be responsible for management functions related to the outpatient registrars. They will also be a resource for fellow team members and manage any issues that have been escalated by the registrars. Under the direction of the Patient Access Manager, is responsible to follow all registration and admitting policies and procedures. Acts as a resource in providing all customers with the highest level of service. Enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.
Responsibilities
Minimum Education
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.
The Team Lead - Registration performs a variety of data entry and general registration functions for the Outpatient Departments in the facility. It is the responsibility of the Registration Team Lead to accurately collect patient demographic and insurance data to ensure appropriate reimbursement and claim filing. The team lead will utilize technology to accurately quote and collect patient liabilities that have been identified by the insurance company and obtain any necessary authorizations to cover the Outpatient Services. The team lead will also be responsible for management functions related to the outpatient registrars. They will also be a resource for fellow team members and manage any issues that have been escalated by the registrars. Under the direction of the Patient Access Manager, is responsible to follow all registration and admitting policies and procedures. Acts as a resource in providing all customers with the highest level of service. Enhances the hospital experience for patients, families and visitors by providing appropriate hospitality and concierge services.
Responsibilities
- Acts as the initial greeter for all patients/visitors entering the facility.
- Completes all registrations in a professional, accurate and customer-oriented timely manner.
- Obtains information from patient health insurance or managed care identification card.
- Responsible for distributing to patients or their representative any required handouts.
- Maintains forms in all printers at all times, which may require lifting or carrying cases of forms. Must have knowledge of all software and hardware computerized equipment.
- May be required to work at another location as needed and team members are responsible for their own transportation.
Minimum Education
- High School Diploma or Equivalent Required
- 1-3 years relevant revenue cycle or customer service experience (patient access, financial assistance, insurance billing, patient and/or insurance collections, reimbursement, health care customer service, payer contracting, medical office, or coding). Less job experience is required with completed advanced education (Associates, Bachelors, or Masters' degree). Required
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law.
