What are the responsibilities and job description for the Referral Triage Coordinator position at Baptist Health Care?
Job Description
The Referral Triage Coordinator at Andrews Institute is responsible for the coordination, placement and follow-up of patient appointments for multiple physicians in multiple specialties. This position answers 24 multi-line phone system while being able to prioritize calls and appropriately triage cases under pressure. This role obtains and electronically inputs all patient demographics, schedules appointments using multiple electronic medical record systems, ensures equitable physician distribution, and provides follow-up to patients and referral sources. Ensures good working relationship with physician offices and referral sources to increase referrals and resolve complaints. This position tracks access statistics for monthly reports and updates physician protocols and insurance information. Performs case management services for out-of-town patients.
Responsibilities
Minimum Education
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse
The Referral Triage Coordinator at Andrews Institute is responsible for the coordination, placement and follow-up of patient appointments for multiple physicians in multiple specialties. This position answers 24 multi-line phone system while being able to prioritize calls and appropriately triage cases under pressure. This role obtains and electronically inputs all patient demographics, schedules appointments using multiple electronic medical record systems, ensures equitable physician distribution, and provides follow-up to patients and referral sources. Ensures good working relationship with physician offices and referral sources to increase referrals and resolve complaints. This position tracks access statistics for monthly reports and updates physician protocols and insurance information. Performs case management services for out-of-town patients.
Responsibilities
- Responsible for the coordination, placement and follow-up of patient appointments received from a variety of sources including, but not limited to, patients, physician offices, military, attorneys, and worker’s compensation.
- Answers multi-line phone system while being able to prioritize calls and appropriately triage cases under pressure.
- Obtains and electronically inputs all patient demographics, schedules appointments all in a timely manner and provides follow-up to patient and/or referral sources.
- Ensures good working relationship with physician offices to assist in scheduling of difficult cases and same day appointments.
- Maintains accuracy and organization of clerical data while adhering to all HIPPA regulations.
- Electronically documents referrals accurately to tracks access statistics for monthly reports.
- Obtains records for physician review, ensures equitable distribution of referrals to physicians, assists with coordination and scheduling of multi-appointments for out of town patients, and works closely with physicians and their staff to ensure correct referral protocols are followed.
- Assists in providing operational and managerial support as needed.
Minimum Education
- High School Diploma or Equivalent Required
- 6 months Experience in healthcare or medical office Required
Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.
Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse