Patient Coordinator - Ear, Nose, and Throat

The Patient Coordinator is responsible for submitting and maintaining regulatory documentation and medical documentation for the physician's office using the practice management software for the electronic medical record. This position works closely with the physicians in the department to ensure a correct and appropriate medical code is assigned to every procedure performed, in a timely manner. This position assists with internal coding and chart audits. This position assists in resolving issues that occur within the clinical office setting and ensure an efficient patient flow. This position provides exceptional medical care that meets each patient of the physicians practice physical, mental, and emotional needs. The position is credentialed in the operating rooms to assist the provider if there is a need. The Patient Coordinator provides care and education for the patient based on their illness, symptoms, and courses of treatment.

• Prepares patient for provider; maintains supplies, rooms, medications; performs and tracks tests and results; assists providers and nurses; performs chart documentation, review, and maintenance; performs front office duties when required and completes miscellaneous duties as assigned. Maintains patient flow in the clinical areas.
• Responds to patient needs quickly and efficiently while adhering to Company, physician, and/or health facility procedures and policies.
• Respond to provider and staff needs quickly and efficiently while adhering to Company and/or health facility procedures and policies.
• Coordinates communication between team members and attending physicians or clinical associates to ensure the appropriateness of care and outcome planning. Ensure compliance with third party requirements through review of documentation and care coordination activities.
• Provides quality health care services, maximize productivity, and optimize customer service.
• Performs clinical duties to include the following: Performs Drug Screens, Audiograms, Pulmonary Function Tests, Respirator Fit Tests, office based medical testing to include urinalysis, strep screens, flu screens, etc., as ordered by the providers. Correctly completes appropriate forms, requests and requisitions according to standard protocol and as per corporate client profiles.
• Cleans, packages, and sterilizes instruments and procedure supplies per OSHA standards. Cleans exam rooms and equipment as per OSHA standards.
• Provides coordination for health education and referrals to meet the immediate health care needs of patients.
• Operates office medical equipment properly.
• Maintains a healthy and safe environment for clinic associates and patients.
• Ensures that providers and staff follow all company policies, procedures and standards to keep providers and staff in compliance with external regulatory authorities and ensure that clinical associate documentation meets internal standards.
• Schedules various diagnostic and in-office surgical procedures using departmental information system.

Minimum Education

• High School Diploma or Equivalent Required and
• Technical Diploma/Certificate Emergency Medical Technician Required or
• Technical Diploma/Certificate Paramedic Required or
• Technical Diploma/Certificate Practical Nursing Required or
• Associates Degree Physical Therapist Assistant Required or
• Bachelor's Degree Athletic Training Required or
• Master's Degree Athletic Training Required or
• Technical Diploma/Certificate Surgical Technology, Military trained corpsmen, Hospital on the job training program Required or
• Technical Diploma/Certificate Medical Assisting, Military trained corpsmen Preferred
• Bachelor's Degree Health Care Management Preferred

Minimum Work Experience

• 5 years Clinical related experience Required

Licenses and Certifications

• Occupational Therapist Licensed State of Florida Upon Hire Required or
• Emergency Medical Technician Licensed State of Florida Upon Hire Required or
• Paramedic Licensed State of Florida Upon Hire Required or
• Registered Medical Assistant (ARMA) Upon Hire Required or
• Certified Medical Assistant (CMA_AAMA) Upon Hire Required or
• Medical Assistant (NCMA_NCCT) Upon Hire Required or
• Clinical Medical Assistant (CLMA_NHA) Upon Hire Required or
• Registered Medical Assistant (RMAS) Upon Hire Required or
• Physical Therapist Assistant Licensed State of Florida Upon Hire Required or
• Medical Assistant (RMA_AMT) Upon Hire Required and
• Medical Assistant Membership (AMT) Upon Hire Required or
• Athletic Trainer Licensed State of Florida with BOC Upon Hire Required and
• Certified Athletic Trainer (AT_BOC) Upon Hire Required or
• Assessment-Based Recognition in Order Entry (ABR-OE) American Association of Medical Assistants Upon Hire Required or
• Licensed Practical Nurse State of Florida or eligible compact state Upon Hire Required
• BLS for Healthcare Providers (BLS) Upon Hire Required

Required Skills, Knowledge and Abilities

• Clinical orthopedic skills (e.g., casting, splinting). Knowledge and understanding of medical coding guidelines.
• Knowledge of CPT, ICD-9, ICD-10 and HCPCS codes.
• Knowledge of computer-based data management programs and information systems, as well as medical records and point-of-interview technology. Knowledge of health plans, managed care plans.
• Excellent organizational skills.
• Superior oral and written communications skills.

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includes three hospitals, four medical parks, Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse