Experienced Property Manager - Luxury Multifamily Housing

About the Role:

As our portfolio continues to grow and evolve, we are building a pipeline of high-caliber seasoned Property Management professionals to lead thriving multifamily communities in the Greater Cleveland, Akron, and Canton markets. The ideal candidates will bring a proven track record of successfully managing stabilized or lease-up multifamily communities, with a deep understanding of resident retention, financial performance, vendor management, and team leadership in the field of residential apartment management. We are seeking experienced leaders in luxury or conventional apartment management who are ready to step into impactful roles within a strong and supportive company culture.

These are not an entry-level roles. We are looking for polished operators who know what it takes to run a high-performing apartment community and can lead a team with confidence and accountability. This is an ongoing opportunity for skilled operators who excel in resident relations, financial performance, and team leadership. If you’re a proven property manager looking to align with a company focused on excellence, growth, and long-term success—this role is for you.

Minimum Qualifications:

• Minimum 3 years of experience as a Property Manager in the apartment industry – managing 150 units strongly preferred
• Demonstrated ability to lead on-site teams, manage capital projects, and maintain high resident satisfaction
• Deep understanding of Fair Housing regulations, local code compliance, and standard lease administration
• Proficient in Yardi, or other leading property management platforms
• Ability to manage and monitor property budgets, NOI, and occupancy goals

Preferred Qualifications:

• Experience managing luxury, lease-up, or Class A or Class B multifamily properties
• CAM, CAPS, or CPM designation (active or in progress) are a strong advantage but not required.
• Knowledge of maintenance operations and vendor negotiation
• Experience handling capital improvements, curb appeal standards, and unit turn and renovation oversight

Responsibilities:

• Lead and oversee day-to-day operations of a multifamily apartment community, ensuring consistent delivery of a high-quality resident experience
• Monitor and drive key property performance metrics including occupancy, collections, NOI, and budget adherence
• Provide direct supervision, coaching, and development of on-site team members, fostering a culture of education, accountability, and excellence
• Ensure compliance with Fair Housing laws, lease agreements, safety protocols, and local housing regulations
• Conduct regular property walks, unit inspections, and curb appeal reviews to maintain asset standards
• Manage vendor relationships and oversee coordination of maintenance requests, capital projects, and routine service contracts
• Collaborate with regional and corporate leadership to execute marketing strategies, leasing goals, and financial reporting
• Review and approve resident applications, lease renewals, move-ins, and move-outs
• Respond to escalated resident concerns and complaints with professionalism and efficiency, ensuring resident satisfaction
• Maintain accurate records in property management software (e.g., Yardi), including resident ledgers, service requests, and operational reporting

Skills and Competencies:

The ideal candidates will demonstrate a strong command of multifamily property operations, with the ability to balance strategic oversight and hands-on execution. Excellent interpersonal and leadership skills are essential, as this role requires daily interaction with residents, vendors, team members, and corporate partners.

Key competencies include:

• Leadership & Team Development: Proven ability to lead, mentor, and motivate on-site staff to meet performance goals and deliver exceptional service.
• Operational Excellence: Strong understanding of apartment operations including rent collection, lease enforcement, service request management, vendor coordination, and curb appeal standards.
• Financial Acumen: Skilled in budget management, expense control, and driving NOI through strategic decision-making and operational efficiencies.
• Compliance Knowledge: Thorough understanding of Fair Housing laws, local housing codes, and lease administration best practices.
• Technology Proficiency: Comfortable navigating property management software such as Yardi (preferred), with an aptitude for learning new systems and ensuring accurate data entry and reporting.
• Resident-Centered Mindset: Ability to resolve conflicts professionally, respond to resident concerns with urgency, and maintain high levels of satisfaction and retention.
• Detail-Oriented & Organized: Capable of managing multiple priorities, property deadlines, inspections, and compliance tasks without sacrificing quality.

Successful candidates are solutions-oriented professionals who take ownership of their communities and are committed to delivering both financial performance and a first-class resident experience.

Benefits:

• Competitive salary with performance bonuses
• Full benefits package including health, dental, vision, 401(k)
• Career growth within a regional portfolio of multifamily assets
• A results-driven, collaborative team environment
• Generous PTO and Paid Holiday schedules.