Intake Coordinator - Per-diem

Position Summary

We are seeking a highly organized, customer-service–driven Intake Coordinator to join our Behavioral Health Support (BHS) team in an onsite, per-diem capacity.

This role supports the intake and admissions workflow through administrative coordination, documentation management, and direct communication with clients, families, and referral partners. The Intake Coordinator plays a vital role in supporting admissions flow, maintaining compliance with Joint Commission standards, and delivering a professional, compassionate client experience.

Position Details:

• Reports to: Clinical Director 
• Department: Intake/ Behavioral Health Support
• Location: Waelder, TX (On-site)
• Schedule: Per-diem, as needed. 

Key Responsibilities

Intake Coordination & Admissions Support

• Monitor Salesforce regularly for new inquiries and pending admissions requiring onsite support

• Support lead progression through timely follow-up, intake assistance, and accurate documentation

• Convert leads to admits in Salesforce as directed and in coordination with Admissions

• Communicate effectively with referral sources, utilization reviewers, and case managers to support the admissions process

Administrative & Systems Management

• Create and maintain potential admission files in Kipu EMR

• Upload, organize, and track all required documentation, including: Verification of Benefits (VOB), Pre-Admission Screenings, Demographic and insurance information, Marketer and referral source details

• Assist in obtaining all required consents, identification, and financial documentation prior to admission

• Maintain accurate, complete, and compliant records in accordance with Joint Commission standards

• Update onsite intake tracking tools (e.g., whiteboard) with travel details, projected bed availability, client summaries, and contact information

Customer Service & Client Experience

• Serve as an onsite point of contact for clients, families, visitors, and referral partners

• Communicate intake steps and expectations clearly, using trauma-informed and client-centered communication

• Address questions, concerns, and objections with professionalism, empathy, and solution-focused responses

• Maintain confidentiality and professionalism in all interactions

Coordination & Support

• Assist with intake calls and screenings as needed

• Coordinate client travel logistics in collaboration with BHT supervisors

• Work closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure smooth, compliant transitions into care

• Maintain required competencies related to intake processes, documentation standards, and client assessments

Qualifications & Requirements

• Associate’s Degree and/or equivalent relevant experience

• 1–2 years of experience in behavioral health, substance use treatment, healthcare coordination, or healthcare-based customer service preferred

• Current CPR certification (required)

• Strong administrative, organizational, and time-management skills

• Experience with customer service, intake coordination, or sales support functions

• Excellent verbal and written communication skills

• Ability to build rapport quickly with clients, families, and referral partners

• Experience with Kipu EMR and/or Salesforce preferred

• Working knowledge of confidentiality laws, accreditation requirements, and Joint Commission standards

• Strong attention to detail with a focus on documentation accuracy and compliance

• Ability to analyze information, follow procedures, and support quality improvement efforts

Why Join Banyan Treatment Centers?

This is an opportunity to make a meaningful impact within a nationally recognized leader in addiction and mental health care. As our Intake Coordinator (Behavioral Health Support), you will:

• Join a mission-driven, Joint Commission–accredited organization with nationwide reach and a strong commitment to ethical, compliant care.

• Serve as a key onsite support in the intake process, helping clients and families navigate their first steps into care with clarity, compassion, professionalism, and trauma-informed communication.

• Play an essential role in supporting admissions flow through strong administrative coordination, timely follow-up, accurate EMR documentation (Kipu preferred), and adherence to confidentiality and accreditation standards.

• Collaborate closely with Behavioral Health Support, Admissions, Clinical, and Facility teams to ensure a smooth, compliant, and client-centered transition into treatment.

• Make a direct, day-to-day impact on client access to care by providing exceptional customer service while supporting documentation accuracy, survey readiness, and quality standards in a fast-paced, team-oriented environment.

Apply Now

If you are detail-oriented, customer-service driven, and passionate about supporting access to quality behavioral health care, we encourage you to apply. Join Banyan Treatment Centers and be part of a mission-driven team making a meaningful impact every day.