What are the responsibilities and job description for the Collections Specialist position at Banyan Brand?
Banyan Treatment Centers is seeking a detail-oriented and proactive Collections Specialist to support our revenue cycle operations. In this role, you will be responsible for following up on outstanding insurance and patient balances, ensuring timely reimbursement while upholding accuracy, compliance, and professionalism in every interaction.
Position Details
- Location: Pompano Beach, FL (On-site); Remote for candidates outside South Florida (Miami-Dade, Broward & Palm Beach counties)
- Reports to: Collections Manager & VP of Revenue Cycle Management
- Schedule: Full-time, Monday-Friday
Key Responsibilities
- Conduct timely and accurate follow-up on outstanding claims with third-party payers, managed care providers, and patients.
- Review and work aged accounts receivable (AR) reports to identify unpaid or underpaid claims.
- Communicate professionally with patients regarding account balances and set up payment arrangements when necessary.
- Research and resolve denials, partial payments, and other payment discrepancies.
- Document all collection activities and communications in the billing system in an audit-ready format.
- Collaborate with internal billing, coding, and clinical departments to resolve outstanding issues impacting claims payment.
- Stay up to date on payer-specific billing requirements, filing deadlines, and appeals processes.
- Ensure adherence to federal and state billing regulations, including HIPAA and FDCPA.
- Respond to inbound patient and payer inquiries related to billing and collections.
- Support departmental goals for AR reduction, cash flow improvement, and compliance.
- Perform other tasks and projects as assigned by leadership.
Qualifications
- High school diploma or equivalent required.
- Minimum of 1 year of experience in medical billing, collections, or account resolution; preferably in a healthcare environment.
- Familiarity with insurance carriers, managed care plans, and third-party billing processes.
- Working knowledge of FDCPA and other relevant collection regulations.
- Proficient in Microsoft Office and billing systems (experience with Kipu, CollaborateMD, or similar platforms is a plus).
- Excellent communication, problem-solving, and organizational skills.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- Strong attention to detail and ability to maintain confidentiality.
Why Join Banyan Treatment Centers?
This is an opportunity to play a vital role within a nationally recognized provider of behavioral health services. As a Collections Specialist, you will:
- Join a Mission-Driven Organization: Banyan Treatment Centers operates 18 locations across the U.S. with accreditation from The Joint Commission and over 1,600 employees delivering compassionate care.
- Support Financial Sustainability: Ensure timely collections that contribute directly to operational success and client care continuity.
- Grow with an Expanding Company: Backed by TPG’s Rise Fund, Banyan is strategically scaling its programs and infrastructure nationwide.
- Enjoy Comprehensive Benefits: Medical, dental, and vision insurance; life and disability coverage; 401(k) with employer match; paid time off and holidays; wellness programs; and more.
Apply Now
Join Banyan Treatment Centers as a Collections Specialist and help us sustain high-quality behavioral healthcare through diligent, ethical collections practices. Apply today and take the next step in your revenue cycle career with a leading national provider.
EOE