FBO Sales & Client Relations Specialist

Are you ready to join an exciting aviation company that offers an elite level of service ?If so, then its time for you to work for the #1 FBO in the Southeast! We are seeking an energetic FBO Sales & Client Relations Specialist, someone who enjoys strengthening and enhancing our customer's experience. Why Banyan....? Banyan Air Services Inc.is the largest aviation complex in the southeast located in beautiful Fort Lauderdale. We are a full-service aviation company, providing award-winning FBO services, and maintenance, repair and overhaul (MRO) on turbine powered aircraft. Our team has a deep passion for excellence in aviation services and we are looking for enthusiastic individuals with the same passion. ESSENTIAL DUTIES AND RESPONSIBILITIES:Welcome and greet customers with a list of previously arranged plans, if available, including printing directions to/from scheduled events, providing information regarding scheduled events, and reviewing itinerary of events if applicable.Track all aircraft coming in to Ft. Lauderdale Executive and report prospective customers flying into Ft. Lauderdale-Hollywood International airport.Anticipate and respond to customer special arrangements or requests for services (social event reservations, dining/lodging, event planning, etc.) and make arrangements by identifying appropriate providersGive tours of Banyan on a regular basis to be certain customers are aware of all of our capabilities. Ensure all teammates are notified via e-mail prior to tours.Represent Banyan at tradeshows, events, and functions as requested by the customer support manager.Perform the duties of a Client Relations Specialist when required: greet and handle customer requests and perform marketing duties.Have a strong working knowledge of each department, their capabilities, and the experience offered by Banyan with a focus on selling fuel and hangar space to new customers.Coordinate your efforts with the director of FBO sales and client relations to identify a weekly target list of customers using the surrounding airports and FXE.Perform cold calls to aircraft owners, dispatchers, and operators to prospect new business and nurture old business, while keeping a report of all calls.Provide special service needs to customers as requested. Communicate to the team.Build a Banyan image among Latin American aviation companies that our team understands their needs better than other FBOs in South Florida.Maintain close communication with customer support and line service to assist in customer satisfaction to ensure customers become repeat customers.Find resolution to problems, complaints, and create quotes and follow-up of customers in coordination with department managers within 24 hours.JOB SPECIFICATIONS:Must have excellent oral and written communication skills, a professional appearance, great organizational skills as well as PC literacy in Windows, Microsoft Word, Excel, and Outlook. Contract management experience a plus. Bi-lingual a plus but not required.A minimum of three years customer service background and a minimum of two years experience in aviation sales and operations. This position requires a true desire to care for flight departments, ground handling needs, and a desire for making Banyan Air Service the only place to stop when flying to South Florida. Banyan Air Services, Inc., is an Equal Opportunity Employer, one with a great team environment, a drug-free workplace and offers excellent pay and benefits including but not limited to:Medical, Dental & Vision PlansCompany Paid Basic Life Insurance and Supplemental AccidentShort and Long-Term Disability Insurance401k Program with company matchCompany paid holidays and paid time off for full-time employeesContinued education and flight reimbursementRelocation Assistance is available for those that qualifyHealth & Wellness Program with an onsite teammate gym"WORKING TOGETHER, GROWING TOGETHER, WINNING TOGETHER"This job description in no way states or implies that these are the only duties to be performed by the teammate(s) incumbent in this position. Teammate(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.