Communications Coordinator

Pay Range: $58,736USD to $73,419USD

SUMMARY

The Communications Coordinator is responsible for promoting a positive image of the company by ensuring that all internal communications reflect the mission, vision, and values of Banterra. This role also supports the management of internal communication channels and platforms, ensuring content is timely, accurate, engaging, and aligned with a culture of collaboration, recognition, and effective information sharing.

The ideal candidate is an adaptable and creative communicator with strong writing and editing skills, capable of producing clear, compelling, and audience appropriate content across multiple formats.

By collaborating across departments, the Communications Coordinator contributes to the organization’s overall success by supporting strategic goals and values and serving as an engaged member of the Communications team and Banterra.

All employees are to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

ESSENTIAL DUTIES

• Develop and execute communication strategies that reinforce the company’s mission, vision, and values.
• Partner with the Communications team to ensure all messaging supports organizational goals and maintains consistent standards.
• Manage and continually enhance internal communication channels—including newsletters, the intranet, and other designated platforms.
• Create, review, and coordinate content for internal communications such as memos, newsletters, videos, and presentations.
• Support and maintain internal communication brand standards to ensure clarity, accuracy, and consistency.
• Monitor team member feedback and recommend updates to communication strategies when appropriate.
• Collaborate with all departments to guide, develop, and publish engaging, accurate intranet content.
• Work cross functionally to produce internal articles and other communication materials.
• Write clear, concise, and compelling content across all internal communication formats, demonstrating strong grammar, editing, and storytelling skills.
• Assist in delivering leadership messages, ensuring key strategies and updates are communicated effectively throughout the organization.
• Oversee the intranet communication channel, including content posting, page updates, and ongoing site development.
• Assign tasks to direct reports and provide ongoing support, coaching, and performance oversight.
• Provide constructive feedback to Communications team members through evaluations, coaching, and corrective actions as needed.
• Perform specialized or confidential clerical work, including drafting correspondence, memos, forms, and reports.
• Assume responsibility for special projects as assigned.

EDUCATION & CERTIFICATIONS

• Bachelor’s degree in Communications, a related field, or a commensurate combination of education and experience required.
• Direct experience in internal communications, strategic planning, or a related field required.

MINIMUM REQUIREMENTS

• A strong understanding of project management principles.
• Demonstrated copywriting, proofreading, and editing skills.
• Experience in various design and content creation programs, such as Adobe Creative Suite, Canva, and PowerPoint.
• A highly organized approach to work, with the ability to clearly define inefficiencies, offer appropriate solutions, and document processes.
• Change management skills and the ability to effectively help team members adapt to new policies and procedures.
• Confident decision-making abilities and the skill to use sound judgment about the timing of choices; particularly the ability to make informed, responsible decisions with limited information or under considerable amounts of stress.
• Strong critical-thinking skills and the ability to analyze potential project outcomes with the adaptability to redirect attention as needed to meet targets and deadlines.
• Excellent communication skills and the ability to communicate effectively, verbally and in writing, within the organization at all levels.
• A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
• Proficient computer literacy, including comfort with Microsoft systems and Office Suite.
• Intermediate typing skills to meet the needs of this position.
• Current driver’s license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally while performing assigned duties and responsibilities.
• The ability to work with minimal or no supervision.

ADDITIONAL QUALIFICATIONS

• Project management certification preferred.
• Experience working with remote and hybrid national teams preferred.
• Experience with SharePoint preferred.

Benefits: We are committed to fostering a workplace where every team member feels valued, supported, and empowered to grow. Our comprehensive benefits package is designed to promote well‑being and professional development. Team members have access to paid time off, medical, dental, vision, and life insurance, a 401(k) plan, tuition assistance, and additional resources that encourage career advancement, including approved company‑paid training.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to twenty-five pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.

NOTE

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to modification to accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.

Experience

• Direct experience in internal communications, strategic planning, or a related field required.

Education

• Bachelors or better in Communication or related field

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.