What are the responsibilities and job description for the Senior Food Service Worker position at bannerhealth?
Primary City/State: Mesa, Arizona Department Name: Culinary & Nutrition-Hosp Work Shift: Varied Job Category: Facilities, Environmental Services, and Culinary Find your path in health care. Our team members make Banner Health a Great Place To Work®. Learn how you can join our dedicated team of professionals. As a Senior Food Service Worker, you will play a key role in our food service operations by planning and executing daily food production for multiple service areas including café menus, catering events, and special requests. This position combines culinary expertise with customer service excellence, requiring you to independently manage food preparation timing and quantities, minimize waste through strategic planning, and ensure all items meet standardized recipe requirements. You will also serve as a front-line customer service representative, handling point-of-sale transactions, resolving customer concerns, and maintaining accurate financial records while upholding the highest standards of food safety and sanitation. Working with general supervision, you will demonstrate strong cooking skills, sound judgment, and the ability to resolve complex issues independently while collaborating effectively with patients, staff, visitors, and fellow team members to deliver exceptional dining experiences across all service areas. Schedule: Varied Schedule Hours: 1:00p-9:30pm Location: 6750 E Baywood Ave Mesa, AZ 85206 Located next to Banner Baywood Medical Center in east Mesa, Arizona, Banner Heart Hospital specializes in providing the most advanced cardiovascular care in an environment of clinical excellence, compassion and healing. We have the most advanced technology in the state of Arizona, with innovative and cutting-edge technologies. With 111 beds, we are one of the largest freestanding heart hospitals in the nation. We have also been named one of the nation's 100 Top Hospitals for cardiovascular care by Thomson-Reuters. Our facility includes a 28 bed cardiovascular intensive care unit that specialized in the recovery of surgical patients, cardiogenic shock, and CRRT. Our 60 bed Cardiac Progressive Care Unit specializes in fast-paced procedural recovery and our 23 bed Cardiovascular Progressive Care Unit specializes in surgical recovery. Our space also includes two endovascular suites, six OR suites, six cardiac Cath labs, and three electrophysiology labs. POSITION SUMMARY This position plans daily food production for assigned areas and produces all food items based on information obtained from café menus, catering requests and any other approved source. This position also performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers. CORE FUNCTIONS 1. Plans food production timing and quantities. In the event of shortage, determines menu substitutions. Minimizes food waste with appropriate planning and tracking. Records food shortages and excess quantities in accordance with department procedure. May take inventories of all food products and settle catering and interdepartmental food charges in computer program. 2. Prepares all food items according to standardized recipes. Adjusts recipe quantities for correct yields. Notifies supervisor of any problems relating to production. 3. Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution, appropriately escalating issues to supervisor, as needed. 4. Accurately records all sales in the Point of Sale System; transacts payments with customers. Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility. Runs reports to analyze sales and cash accuracy. 5. Maintains par levels of food and supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks freshness dates. Checks and logs food and equipment temperatures and reports any problems to the supervisor. Reads thermometers and follows safety requirements. 6. Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times. Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials. 7. May also provider full-range of catering/special event services. 8. This positions works under general supervision and possesses a strong knowledge in cooking and food preparation skills and possesses the ability to resolve complex issues autonomously. This position is in contact with patients, other food service department personnel, hospital staff, visitors and families. This position must have excellent customer service skills and be able to resolve customer issues at the point of contact. This position must also function effectively in the absence of direct supervision, demonstrating good judgment. MINIMUM QUALIFICATIONS High school diploma/GED or equivalent working knowledge. Must be able to learn food handling regulations and pass certification tests as required. This position requires the knowledge and abilities in upscale food production normally acquired with two or more years of similar work experience in production cooking, plus a solid understanding of cooking principles, menu substitutions and recipe modifications. This position requires effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively. This position also requires the ability to function autonomously, exercising good judgment and organizational skills. For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact Employment@bannerhealth.com for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Banner Health Talent Acquisition team at Employment@bannerhealth.com. This website contains the current Banner Health job openings. Applications submitted on this site will be securely submitted for consideration. Applying via our careers website is the only way to obtain employment with Banner Health. We will never ask you for personal or banking information, or for equipment to be purchased or sent to us as part of the hiring process. 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