What are the responsibilities and job description for the Patient Services Strategic Accounts Supervisor position at bannerhealth?
Primary City/State: Phoenix, Arizona Department Name: Work Shift: Day Job Category: Phlebotomy We are looking for passionate phlebotomy leaders to provide oversight, support, and direction to our dedicated in office phlebotomists at our large client groups. This role will provide IOP services within assigned strategic accounts, with a primary focus on large, multi-location corporate clients and key physician groups to ensures consistent, high-quality service delivery, operational efficiency, and alignment with client expectations and organizational standards. We need individuals who can partner within the business while also maintaining compliance and employee support. Come be a part of top tier patient diagnostic care with us! Your pay and benefits are important components of your journey at Sonora Quest Laboratories/Laboratory Sciences of Arizona. This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management or Sales Incentive Programs as part of your Total Rewards package. POSITION SUMMARY This position is responsible for leading all In-Office Phlebotomy (IOP) operations across large, multi-site client groups and key strategic accounts. This role ensures exceptional client engagement and communication with an intense focus on patient experience, service and operational excellence while fostering a positive, high-performing work environment that supports employee engagement and development. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. KNOWLEDGE, SKILLS AND ABILITIES Strong verbal, written, facilitation, and collaboration skills, with the ability to build and maintain effective relationships with clients, department leaders, and key internal stakeholders. Resilient, positive, and adaptable approach to challenges, change, and competing priorities. Solid business acumen with the ability to balance tactical execution, long-term planning, and operational and quality impacts. Proven leadership ability to mentor, guide, motivate, and foster teamwork among leaders and front-line staff. Creative, compliance-focused problem-solving skills, including the ability to identify improvement opportunities and drive strategic initiatives. Knowledge of compliance and regulatory agency requirements. Strong analytical skills and attention to detail, with experience using quality and performance data to support decision-making. Knowledge of CAP, CLIA, or other relevant regulatory or accreditation standards preferred. Demonstrated ability to lead root cause analysis and continuous improvement initiatives. MINIMUM QUALIFICATIONS Associate’s degree in business, health care administration or related field, or equivalent education and experience. Five (5) years of experience in within laboratory, business development and relationship building with healthcare providers, employer and consumer groups. Two (2) years’ supervisory experience with an emphasis on business or healthcare management with exposure to laboratory environment. Must possess a valid state driver’s license and be eligible for coverage under the company auto insurance policy. Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification. Note: If a client group offers behavioral health they may be required to obtain ADHS Fingerprint Clearance Certification. PREFERRED QUALIFICATIONS National certification in field of study. Five (5) years’ leadership experience. Extensive healthcare or laboratory operations experience Experience using Six Sigma and/or Lean workflow. Additional related education and/or experience. DATE APPROVED 07/01/2026 EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment. Privacy Policy As of Sept. 9, 2026, Apple Sign-In will no longer be supported on our career site due to technical issues. If you’ve used Apple “Hide My Email”: Please create a new account using your personal email address or use a Google or LinkedIn account. If you have active application, please contact TA-LSA-SQL@sonoraquest.com for assistance merging your profiles so no history is lost. If you’ve used Apple and shared your email: To regain access, select ‘Sign in with email’ and use the ‘Forgot Your Password?’ feature – enter your Apple email and the follow the reset steps to access your account. You can also sign in with Google or LinkedIn using the same email. Your account and application history are fully intact. Need help? Contact the Sonora Quest Laboratories/Laboratory Sciences of Arizona Recruitment team at TA-LSA-SQL@sonoraquest.com.